MIGUEL CRUZ

San Francisco, CA *****

210-***-**** ad4qug@r.postjobfree.com

https://linkedin.com/in/miguel-cruz-728484250

PROFESSIONAL SUMMARY

Operations Supervisor and U.S. Navy Veteran leveraging an active Secret Clearance and 8 years of proven success in the communications and technology field while leading teams of up to 22 personnel in dynamic, fast-paced environments. Possess a comprehensive background in database management, operations coordination, and network troubleshooting/diagnosis of highly specialized equipment, derived from conducting domestic and global operations. Extensive knowledge in overseeing technological systems and stability while providing solutions to complex problems, leveraging a high degree of judgment, technical acumen, and interdepartmental coordination. Career supported by vast operational knowledge and experience gained from military service.

• Satellite Data Communications

• Trend & Data Analysis

• Emotionally Intelligent

• Active Secret Clearance

• Technical Troubleshooting

• Communications Technology

PROFESSIONAL EXPERIENCE

• MS Office 365

• GCCS-M Professional

• Tech-Savvy Learner

UNITED STATES NAVY Various Locations Jun 2015 – Sep 2023 Data Analyst Norco, CA Analyzed and interpreted data from various sources, including Navy Performance Assessment metrics and reports, to identify trends and patterns, and provided actionable insights to senior leaders.

• Provided area data collection, reconstruction, and analysis to develop and submit graphical representations using specialized tools and databases; created/delivered training that enhanced technical performance

• Developed and maintained databases and dashboards to track performance metrics, created visualizations and presentations to effectively communicate performance trends, and facilitated data-driven decision-making.

• Conducted research and analysis to support the development of performance improvement initiatives; recommended process improvements and assisted in the implementation of new policies and procedures Communications Supervisor Norfolk, VA

Oversaw data links between Naval ships and on-ground stations while leading a staff of up to 22 technicians responsible for maintaining 24/7 stable ship positioning and communications across 3 Naval vessels. Operated surveillance radars, satellite systems, and encrypted and non-encrypted long & short-range radio/telephone systems to identify unusual activities.

• Served as the #1 of 3 Communications Coordinators and led a team of 22 technicians during 3 shipborne deployments; conducting training that fostered growth in systems troubleshooting, diagnosis, and repair

• Delivered over 2.1K hours of managing Tactical Data Link connectivity to support over 97 organizations; Monitored/analyzed real-time digital information that provided real-time communications support

• Led a 10-member team in the completion of a multimillion-dollar, 1-year project that restored numerous workspaces aboard the ship Operations Specialist

Oversaw data links and GPS databases aboard Naval ships while managing numerous navigation systems to provide 24/7 stable ship positioning and communications across all vessels. Operated surveillance radars, satellite systems, and encrypted and non-encrypted long & short-range radio systems to identify threats and unusual activities.

• Operated several satellite communications data links and radars while providing database management; earned the distinction as the organization’s “Employee of the Year” in 2012

• Led, developed, and trained the team in performing link management operations during significant naval exercises training seminars; created and delivered 984 hours of training that led to the ship’s 1st fully certified crew

• Orchestrated numerous communications platforms while leading junior team members through numerous, high visibility exercises; conducted troubleshooting/diagnosis of systems and coordinated repairs as required EDUCATION

In Progress, Bachelor of English (B.S.) Computer Maintenance/Information Technology New Hampshire Univ. Skyline College 2024

TECHNICAL SKILLS

Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) SharePoint SAR VMS TADIL NEC W23A CADRT TRASUP Link-16/11 JAAR-RL AN/USQ-46 C4I/C5I/COP/CEC Tactical CDLMS/ MLIU JREAP

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