Customer Service Experience
Resume:
San Antonio, TX *****
***************@*****.***
Adrian matthew guevara
PROFESSIONAL SUMMARY
Over 15+ years of customer service experience. Currently seeking a career as a credit disputes analyst or customer service rep with the goal of advancing into a leadership or management position.
PROFESSIONAL ACHIEVEMENTS
1.EXCEED CUSTOMER SERVICE EXPERIENCE BY PROVIDING EXCEPTIONAL SERVICE
2.ACTIVE MEMBER OF THE CULTURAL ASSESSMENT TEAM PROMOTING EMPLOYEE GROWTH AND ENGAGEMENT
3.Consistently exceeded adherence and productivity goals in regards to average handle time, after call work time, with Jp Morgan Chase in both departments I worked in.
SKILLS
1.Extensive customer service experience, clear communication skills, and time management skills
2.Coaching experience with team members including training and management skills
3.Highly experienced with multi-tasking, leadership ability and teamwork
WORK HISTORY
JP MORGAN CHASE SAN ANTONIO TX
JUNE 2020- FEB. 2023
●DEBIT CARD FRAUD PREVENTION SPECIALIST- ASSIST CLIENTS WITH A WIDE VARIETY OF ISSUES WITH THEIR DEBIT CARD FROM PROCESSING SPENDING LIMIT INCREASES TO MAILING REPLACEMENT CARDS FOR CLIENT. ADHERE TO GOVERNMENT AND COMPANY GUIDELINES WITH RESPECT TO PRIVACY OF PERSONAL INFORMATION AND COMPANY PROCEDURES.
●Credit Card Disputes Analyst- Assist clients with processing chargebacks for credit transactions under a variety of dispute codes. Ask a variety of question to gain the most successful chargeback and resolution for the customer while adhering to company and government guidelines with respect to privacy and procedure.
●Was part of the first I’m company history group of cross-skilled agents. Working in 2 departments at one time.
WRAPTITUDE. SAN ANTONIO, TX
MARCH 2019- APRIL 2020
●HEAD COOK
●DUTIES INCLUDE PREPARING ORDERS FOR FOOD DISTRIBUTORS, ALCOHOL ORDERS FOR BAR,
●PREPARE ALL MENU ITEMS
●OFFER EXCEPTIONAL CUSTOMER SERVICE
●MAKE SCHEDULE FOR TEAM OF COOKS
UNION STATION DINER, SAN ANTONIO, TX
May 2016- June 2018
●Head Cook
●Ordered inventory
●Prepared different varieties of meat
●Able to handle multiple tickets
●Ensured proper closing of work stations
●Customer service skills and active listening skills
APPLE SAN ANTONIO, TX
April 2014 – April 2016
●Handle inbound calls for customers regarding Apple devices and hardware
●Execute reports to ensure timely follow-up on customer service inquiries
●Troubleshoot problems and offer solutions to both technical and service-related issues
Wing Daddy’s Sauce House San Antonio, Tx
January 2012- February 2014
●Handled multiple tickets
●Maintained a clean and safe station
●In-depth knowledge of food processing and safety
●Provided precise instructions to other cooks
CULINARY INSTITUTE OF AMERICA SAN ANTONIO, TX
-Graduated 2013
-Master Chef Certification
SAN ANTONIO COLLEGE SAN ANTONIO, TX
-Graduated 2010
-Associates Degree (Applied Science in Biology)
-Volunteered with Education Assistance for at risk youth
STEVENS HIGH SCHOOL SAN ANTONIO, TX
-Graduated Cum Laude 2008
-Maintained 3.1 GPA throughout
-Member of Jumpstart extracurricular program for tutoring and educating incoming freshmen
REFERENCES
RYAN & HIDEE CUMMINGS
Owner/ Operators Wraptitude 805-***-****
John Anderson Owner Union Station Diner 210-***-****
Ashton Johnson
Fraud Prevention Team, JP Morgan Chase
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