Robert E. Mara

ad4qse@r.postjobfree.com 617-***-****

EXPERIENCED IT PROFESSIONAL

Expertise in infrastructure implementation and configuration, client relations, and product knowledge transfers. Ability to apply creative thinking skills towards short and long-range goals. Strong communication, administrative, and technological deployment skills. Demonstrated experience in the following areas:

PROFESSIONAL EXPERIENCE

Northeastern University Boston, Massachusetts

Network Engineer Oct 2012- March 2024

-Increases client satisfaction rates by my expedient resolution of trouble tickets and incidents.

-Reduces time to upgrade campuswide network equipment to the latest software releases by 25% or more.

-Coordinated efficiency improvements in completing firewall configuration requests and troubleshooting techniques.

-Configures firewalls, routing and switching to maximize network efficiency and security.

-Utilizes DNS/DHCP network administration tools such as EIP and InfoBlox.

-Troubleshoots DHCP and DNS configurations with Infoblox, EIP and NetDisco.

-Installs, configures and administers Juniper switches, Cisco hardware and Aruba wireless APs.

-Implements technical support for large network comprising Juniper, Cisco and Aruba hardware.

-Designs access point deployments throughout NU campus using AirMagnet site survey tools.

-Implements Aruba technology to configure, administer and troubleshoot Aruba APs.

-Configures Palo Alto firewall rules to comply with University security policies.

-Creates virtual servers and iRules using F5 BIG-IP load balancer technology.

-Maximizes network performance through ongoing monitoring and troubleshooting with NetDisco and Statseeker.

-Updates network equipment to the latest software releases

-Investigates faults in the network

-Completes system integration projects successfully at several locations on NU campus.

-Analyzes network traffic of large campus environment with NetScout nGenius and Riverbed Xpert.

-Uses VMware, Red Hat and Ubuntu Linux technology to improve network monitoring techniques.

-Employs knowledge of Structured Query Language (SQL) for database manipulation.

-Involved with Husky cable television troubleshooting. Windstream Communications Boston, Massachusetts

Network Engineer Feb 2012 to Aug 2012

-Conducted site surveys at various hospitality properties throughout US for wireless access point installations.

-Successfully completed heat map analysis for wireless access point placement at hospitality properties nationwide. Avaya/Nortel Networks Billerica, Mass.

Global Network Engineer Dec 1999 to Feb 2012

-Demonstrated ability to utilize product documentation and to research and resolve client technical issues.

-Successfully enhanced client relationships with optimum technical support.

-Troubleshoots area networks including Switched Ethernet, Frame Relay, ATM and routing protocols.

-Coordinates regularly scheduled service calls and meetings, which creates new business opportunities.

-Mentored clients in EAPoL and RADIUS implementations to enhance their security requirements. Contractual Network Engineer: July 1995-December 1999 Clients included BBN; Williams Communications and Hanscom Air Force Base

-Programmed Cisco routers for integration of frame-relay into an expansive X.25/SNA WAN.

-Providing ATM design leadership with ELAN implementations for basewide network topology.

-Configured Digital Link, Adtran and Tylink CSU/DSUs for integrated PBX installations. ODS Networks Burlington, Mass.

Network Engineer Feb 1994 to Jun 1995

-Successfully provided Post Sales support to existing customers and prospects.

-Initiated aggressive research techniques to acquire new leads in the New England region.

-Demonstrated ODS hardware equipment and software tools at customer sites and trade shows. EDUCATION

Boston University Metropolitan College

Master of Science Degree Computer Science

Boston College School of Arts & Sciences

Bachelor of Arts Degree; Computer Information Processing Bachelor of Arts Degree; History

Contact this candidate