Customer Service Representative
Resume:
Piqua, Ohio *****
ad4qqt@r.postjobfree.com
KAITLAND WILLIAMS
Honest, Reliable, and Hard Working
SKILLS
Excellent Customer Service, Written and Verbal Communication Skills, Adaptable/ Quick Learner, Handling Cash/ Debit payments, Computer skills including Microsoft word, Scheduling, Answering phone calls, verifying Medicaid and insurance, billing insurance, vital signs, organization skills, medical terminology
EXPERIENCE
BrightView — Patient Service Representative
July 2023 - PRESENT
● Scheduling appointments/ answering phone calls
● Checking patients in and out using Carelogic and Teams
● Collecting urine screens/ documentation
● Vital signs
Main Optical — Customer Service Representative
October 2023- July 2023
● Answering phone calls and booking appointments
● Greeting patients
● Billing insurance
● Did Visual Field Testing on patients
● File patient files
Koester Pavillion — STNA
November 2021- March 2023
● Grooming/ Bathing patients
● Transferring patients
● Toileting
● Feeding
● Companionship
Remedi Senior Care- Billing Specialist
February 2021- December 2021
● Managing medical billing for patients
● Updating Patient information
● Generating invoices and processing payments
Tipp Eye Center- Optometric Assistant
June 2019- December 2020
● Greet Patients and prep charts
● Pre testing and visual field testing
● Answering phone calls and scheduling
● Create Letters for referrals and doctors
Story Point- STNA
March 2017- July 2020
● Grooming/ Bathing Patients
● Transferring patients
● Toileting
● Feeding
● Companionship
Advance America- Customer Service Representative
November 2016- June 2017
● Cash Handling and balancing drawers
● Answer phone calls and make appointments for loans
● Promote sales and product
● Greet customers with excellent customer service
EDUCATION
Piqua High School — Diploma
2011
Edison- General Courses
2011-2013
Ohio Medical Career Center- STNA
2013
REFERENCES
Jammie Kaeck- BrightView- Operations Director
Heather Demarcus- Story Point- Wellness Coordinator 937-***-****
Allison Bridges- Story Point- STNA
Cindy Lilicrap- Retired- Family friend
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