Customer Service Representative
Resume:
Alexandrea Williams
Customer Care Manager
Brandon, FL
**************@*****.***
• Quality Control: Developed and implemented a new regime to assess customer service representative employee effectiveness, reducing service cancellation and improving customer satisfaction rating.
• Project Execution: Led effort to simplify customer service duties to workers
• Creativity: Designed and conducted client surveys in order to obtain information about potential customers and to quantify reasons for their grievance
Willing to relocate to: Tampa, FL - Brandon, FL - Plant City, FL Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Charter Communiction - Riverview, FL
April 2022 to Present
• Created customer appointments
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Provided assistance to clients
Fulfilment Starter
Joane keNry - Tampa, FL
January 2022 to April 2022
Fulfill maximum amount of orders placed by customers, gather details for each package, assess items that coworkers will also place im the customers package, and provide the proper packaging for each order. Restocking stations, Fast pace fulfilment in order to push the entire assembly line to complete more order in less time.
Medical Receptionist
Octapharma - Tampa, FL
September 2021 to January 2022
plasma donor intake, vitals check, equipment data entry, customer service, draw blood samples. Cashier/Customer Service
Wild bur - Tampa, FL
March 2019 to December 2021
Cook, cashier, food prep,clean
Rental car detail
Hertz - Tampa, FL
July 2021 to August 2021
Provide full servicing for rental cars. Wash Interior/exteriors, fuel of any kind(gas, wind shield fluid, etc), tire pressure.
Correctional Officer
The state - Sumter County, FL
September 2020 to April 2021
My Duty was to uphold Care,Custody and Contain. To ensure safety for the Public,my fellow Officers, and the inmates.
Customer Service Representative
Maximus - Tampa, FL
August 2020 to September 2020
My role was to assist customers with their insurance whether Medicaid or Medicare Amazon Fulfillment Associate
Amazon - Ruskin, FL
April 2020 to July 2020
I receive over 200 + totes filled with preordered items from customers on a constant. I then pack the items individually, also I enter the properly packaged items in a system, and finally i place all finished products on a conveyor machine to ship out all over the country. Customer Service Associate
National Medtrans - Tampa, FL
September 2019 to March 2020
The role i play in this company requires me complete on-going training's weekly due to many updates everyday and changing system regulations. This role requires me to be knowledgeable in all types of demographics nation wide, the role requires me to communicate with a very wide spectrum of individuals as i assist with a variety of medical appointment scheduling,transportation confirmations, editing, and verifying information.
International Customer Service Representative
UPS - Tampa, FL
January 2018 to August 2019
I resolve inbound calls from customers in need of international shipping assistance. I have 5+ systems that i navigate thru in order to properly aid the customers. In down time i constantly refresh and research details of these systems, country laws and customs a like so that i am knowledgeable in all aspects of international affairs, which assist with accurately satisfying the individuals i help everyday. Customer Service Representative
H&R Block - Tampa, FL
July 2017 to December 2017
And this position I assisted taxpayers with researching information regarding filing their taxes or they're already filed taxes. I also provided important information such as tax refund location of the refund, while doing that also becoming very knowledgeable recording the entire process so that I'm able to convey the most details as possible wow ensuring the customers understand. Server
Waffle House - Tampa, FL
March 2017 to November 2017
I provided a high quality customer service wow serving customer meal, and providing an all-around great experience while dining in or out.
Customer Care Manager
Bpl Biological Company - Tampa, FL
2013 to 2015
• Managed a team of 15-20 in-house medical customer service representatives
• Career Team Building- Above Average Learning Ability as well as Conveying what I've gathered in a way the individual medical representatives will comprehend in order for the team work load to move with ease.
. Assisted along side representatives, ensuring they delivered high quality customer care on a daily basis
• Maintained and organized databases of customer
Education
High school or equivalent
Skills
• Customer Service
• Call Center
• Customer Care
• Customer Support
• CSR
• Medical Receptionist (3 years)
• Medical Scheduling
• Team Management
• Project Implementation
• Agile
• Security
• Law Enforcement
• Leadership
• Communication skills
• Microsoft Excel
• Phone etiquette
• Microsoft Word
• Customer service
• Office management
• Front desk
• Vital signs
• Team management
• Research
• Agile
• Databases
• Restaurant experience
• Childcare
• Serving
• Quality control
• Project implementation
• Organizational skills
• Administrative experience
• Insurance verification
• Assembly
• Computer skills
Contact this candidate