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martin patrick

ndjiki

professional summary

Innovative and detail-oriented IT Specialist confident in handling wide-ranging hardware and software problems, offering skills in supporting users with technical knowledge and troubleshooting. Excellent communication, organizational, analytical, and interpersonal skills willing to take on any task. Adapts quickly to new needs and policies.

experience

Ministry of Post and telecommunications Bangui, Central African Republic January 2020 - September 2023

Assistant to the Head of the Electronic Communications Fraud Prevention department

• Collaborated in the establishment of a platform to combat electronic communications fraud in the Central African Republic;

• Resolved customer complaints with answers and solutions to problems;

• Served as team member in the planning, specification, design, development, implementation and support of computer application systems;

• Made use of discretion, confidentiality, and good judgment to handle C-Level matters;

• Conducted integration of new office technologies and systems;

• Maintained functional specifications for computer application systems, programs and procedures developed and/or modified;

• Provided support for deployed computer application systems including version management, data recovery and deployment to users’ offices. Regulatory authority for electronic communications and postal services Bangui, Central African Republic

August 2018 - December 2019

Assistant to the Head of the New Technologies department

• Configured a captive portal by creating a unique identifier for each employee using the firewall PFsense;

• Conducted maintenance through installation of computer application systems software and hardware, repair and configuration of computers, printers, and other external devices;

• Monitored computer applications systems using appropriate monitoring tools and produces monitoring reports;

• Ensured the proper management of IT equipment;

• Posted and updated social media and website content. Long Island City, NY 11109

P: 347-***-****

E: ad4qnu@r.postjobfree.com

Eligible to work for any employer in

the US indefinitely.

skills

• Computer Languages (HTML and

CSS, Java, Python)

• Microsoft Office Suite

• MS Azure Active Directory

• Object-Oriented Programming

• Hardware Installation

• Troubleshooting and Diagnostics

• Network Security, Maintenance and

Administration

• Data Analysis and Modelling

• ITIL Foundation

• System Administration

• Technical Support

• Database Administration

• Team Player

• Information Security

• User Interface Design

• Operating Systems

• Digital Troubleshooting

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AS-Technology Bangui, Central African Republic

May 2018 - August 2018

Intern

• Developed and maintained professional relationships with internal employees and customers;

• Assured the maintenance of adequate inventory;

• Participated in the development, programming, testing, debugging and implementation of new application systems releases, modules and functionalities;

• Learned and became proficient on internal software systems;

• Assisted with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making;

• Assisted field teams on the ground with antenna installation using VSAT, VHF/UHF signal frequencies.

Friis IT Solutions Accra, Ghana

June 2017 - December 2017

Web developer intern

• Implemented changes to make the website more successful, functional, and usable;

• Combined talents with team members to develop interactive content and landing pages;

• Collaborated with the team to implement design changes, new UI components and new functionality;

• Worked with Expression Engine and WordPress content management systems to build, maintain, and improve the website;

• Verified the functioning of pages and applications by testing features after uploads and managed the renewal of domain name registrations;

• Evaluated code to verify compatibility with browsers, devices, and operating systems.

education

Certification - Salesforce Certified Administrator Courses +IA In progress

Udemy

Certification – CompTIA A+ Network

March 2024

Coursera

Bachelor’s degree - Computer Science

January 2018

Pinnacle College, Accra, Ghana

languages

English, French

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