Felicia P Nelson

773-***-**** Chicago IL ***** ad4qnd@r.postjobfree.com [LinkedIn URL]

Customer Service

Sales Support Team Member / Delivery Dept/ Customer Care Associate

As a Sales Support Team Member, is a multi-task position for 15 years I assist the Selling Associate with their clients making sure their packages were packed and sent out in a rapid time within 2 Business days to the customers home as soon as they were brought to us in the Delivery Dept. I packed a minimum of 60 or more packages daily. I put in Messenger Services for clients wanting their clothing in two hours for events that night. I was a very dependable and punctual worker. I dealt with customers in many complex situations, and I have empathy for all by doing my best to help them, Great customer service on the phone by being patient assisting them the best way I can. I am a great team player and when there’s need of assistance, I am right there to help.

WORK EXPERIENCE

Neiman Marcus- Chicago IL 11/15/04 -3/17/20

Delivery Dept

Packing clients’ items or clothing and mailing out to their homes.

Track packages for customers looking for their orders making sure they arrive safely.

Assisting customers when they pick up their online orders and their returns.

Taking customers’ calls and transferring them to other departments.

Wendy’s 203 N, Lasalle Wendy’s International (UIC) 8 South Halsted - Chicago, IL

Dining Room Attendant /Prep person 8/95 - 3/07

These Wendy’s locations no longer exist anymore.

Prepping ingredients in advance for lunch and dinner rush.

Maintaining cleanliness of dining room for lunch rush.

Communicating with my co-workers to keep the flow of the lunch line moving.

Taking orders for faster service.

EDUCATION

Columbia School Of Broadcasting - Chicago IL Study.com 6/23 Chicago IL

Announcing 9/15 Customer Service

Kennedy-King College General 4/98 Chicago IL Dawson Tech College Business 4/17 Chicago IL

PROFESSIONAL SKILL

Typing speed 45 wpm.

Micro Soft Software Basic Excel, Spread Sheet, Access

Basic Data Entry

Felicia P Nelson Chicago IL 60621 ad4qnd@r.postjobfree.com

VOLUNTEER EXPERIENCE

LPCH Neighborhood Festival- Chicago, IL

Neighborhood Festival food, music, Entertainment for everyone.

AWARDS AND HONORS

Being Nice- Chicago, IL

The University of Chicago honored me with an article called Being Nice in their school paper for having great customer service that was a great honor.

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