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General Manager Customer Service

Location:
Las Vegas, NV
Posted:
April 02, 2024

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Resume:

Experience

Model Cocktail Waitress, Wet Republic Ultra Pool; Las Vegas, NV — 2024-

Present

-Greeting guests in a positive, friendly manner

-Mixing and serving drinks

-Making suggestions for all beverage, food and amenity items

-Creating a fun atmosphere for guests to enjoy

-Working well alongside coworkers to ensure guests needs are met

-Possesses in-depth knowledge of drink prices, food items etc.

-Accurately enter all orders into the POS system and follows proper cash/payment card procedures

Maitre’d, Tao Asian Bistro; Las Vegas, NV — 2023-2024

-Greeting guests with vibrant, positive attitude

_Responsible for front of house operations such as;

-making reservations

-meeting guests request

-diffusing tense situations

-assigning tables

-Work alongside management to optimize guests experience

-Delegating task to host staff

-Delegating tasks to management workload

-Organizing PIV’s, BEO’s and flow of restaurant

-Delegating task to “wing” (assistant to maitre’d) to ensure guest are seated accordingly, and to communicate effectively with management floor team.

702-***-****

ad4ql5@r.postjobfree.com

9157 Jewel Crystal Ct

Las Vegas, Nv 89129

PRESTYN ABRAHAM

Waitress, Dennys; St. George, UT — 2022-2023

-Greets guests immediately upon arrival

-Prepares beverage order, appetizers, salads and deserts

-Demonstrating a sense of urgency when serving guests

-Attends to guests to entire dining experience in a prompt manner

-Possessed strong product and menu knowledge

-Collaborated with kitchen staff to correctly update customers on unavailable dishes

-Packaged to go orders, and prepared to go beverages

-Checks prepared orders for completeness and presentation prior to del9very Maitre’d/Hostess, Prime Steak House and Piano Bar; Park City, UT — 2020-2022

-Greeting guests with vibrant, positive attitude

-Taking coats for coat check at the door and giving them a coat tag

-Accommodating guests request of location of seating

-Walking guests to table

-Answering questions about menu items

-Making reservations

-Coming in two hours prior to restaurant opening to set up seating arrangements

-Pre plotting tables for two hour turn times

Education

Park City High School -2020

Utah Tech University-2020-2023

University Nevada Las Vegas- 2023- present

Skills

-Efficient in customer service

-Over four years in food industry

-Leadership roles

-Works great with others

-Adaptive

-Experience in high end, fast paced restaurant environment

-Multi-tasking abilities

-Ability to work well under pressure

-Upbeat and outgoing

-Commitment to detail throughout entire customer experience References

Jacobo Duran; General Manager Tao Asian Bistro: 702-***-**** Vinnie Snowden; Manager, Wet Republic Ultra Pool: 702-***-**** Tiffany Nelson; General Manager, Prime Steak House & Piano Bar: 206-***-****



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