Customer Service Representative
Resume:
Alexus Orr-Kelly
Romulus, MI *****
*********@***.***
Work Experience
Driver/Package Handler
Legacy Couriers - Canton, MI
September 2020 to January 2021
Delivering packages to customers homes in a timely manner. Courtesy Clerk/Cashier/Customer Service Representative Kroger - Westland, MI
August 2014 to September 2020
Assisted customers around the store showing them where things were 1. Maintained a clean work environment by cleaning restrooms and clearing parking lot of carts 2.Provided friendly customer service to the customers while ringing groceries and answering questions. 3. Encouraged customers to take surveys about how satisfied they were with my customer service 4.Always presented a smile to the customer on site greet them and ask if they found everything they were looking for and were they highly satisfied
5.As a service desk worker I ensure every customer is treated with kindness and help them with their needs.
Security Guard
Warehouse Associate
Amazon Warehouse - Romulus, MI
June 2018 to September 2018
Preparing packages for shipping.
American Guard Services
Kroger - Ann Arbor, MI
October 2016 to July 2017
Secure the store for any thefts and any suspicious activities.
● Ensure that the customers feel safe at all time, whether it's escorting them to their vehicles or watching the parking lot.
● Accompany the service desk managers with money transfers. Crew Member
McDonald's - Detroit, MI
April 2012 to July 2012
Processed accurate transactions for consumers
● Provided efficient customer service to all consumers entering the establishment
● Maintained an organized work area
● Assisted co-workers in maintaining a safe and clean environment Education
Inkster High School - Inkster, MI
September 2010 to June 2011
Robichaud High School - Dearborn Heights, MI
September 2007 to June 2010
Skills
• Microsoft word and Microsoft office (10+ years)
• Customer Service Skills (Less than 1 year)
• Customer service
• Typing
• Cash handling
• Packaging
• Warehouse Experience
• Delivery Driver Experience
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