Customer Service Data Entry
Resume:
Celeste A Vail
West Pittston, PA *****
*******@*****.***
Summary
Hardworking Employee with Customer Service, Multitasking and Time Management abilities. Devoted to treating every Patient/Customer in a courteous and professional manner, resulting in a positive experience. Ambitious, career focused job seeker, anxious to obtain a Customer Service/Data Entry position, while doing my very best to achieve Company goals.
Skills
Federal Government Regulations and Practices
HIPAA Compliance
Insurance Verification
Computer and Office Equipment
Verbal and Written Communications
Excellent Customer Service
Experience
Wilkes Barre VA Hospital- Wilkes Barre, PA 18711
Reimbursable Billing Technician 05/01/2016 to 10/31/2023
Provided prompt and accurate service through knowledge of Government regulations, health benefits and healthcare terminology.
Enforced compliance with organizational policies and Federal requirements regarding confidentiality.
Researched customer complaints regarding billing errors, making necessary corrections as needed.
Answered Patients questions to maintain high satisfaction level.
Assisted Patients with inquiries related to their bills and either solved their problem or referred to the correct Department whether in the Hospital or in the Community.
Verified insurance coverage to ensure proper billing procedures were followed.
Completed daily duties accurately and efficiently.
Provided excellent Customer Service to Patients when face-to-face or on the phone.
Intermountain Medical Group– Kingston, PA 18704
Medical Coding and Billing 09-2007 to 11/2014
Coded Patient Data using standard classification systems.
Assigned appropriate codes using ICD-10-CM for diagnosis, CPT for Procedures, HCPCS for supplies and modifiers as required by Payors.
Verified Patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
Adhered to HIPAA regulations when handling confidential Patient information.
Communicated with Healthcare Personnel, including Practitioners to promote accuracy.
Reviewed Physician orders, laboratory results, diagnostic images, clinical statements and other Healthcare Provider services for completeness and accuracy.
Education and Training
Northampton County Community College – Bethlehem, PA
Associates of Applied Science in Liberal Arts and General Studies.
Graduated 12/1978
Northampton County Community College – Bethlehem, PA
Associates of Applied Science in Early Childhood Education.
Graduated 6/1994.
Accomplishments
Received 3 I-Care Awards while at the VA for going over and above my job duties, to serve the Veterans.
Trained 15 new Employees with Computer Systems at the VA.
Certifications
Earned Certificate for completing Medical Coding and Insurance Billing Program.
References
Available upon request.
Contact this candidate