Customer Service Entry Level
Resume:
JENNIFER MILLER
**** ******* **** ** *******, TX 77047 832-***-**** ad4qj7@r.postjobfree.com
OBJECTIVE
Seeking an entry level customer service position where my strong written and verbal communication skills are well utilized.
PROFILE STATEMENT
A self-motivated and hard-working individual who is able to cope well under pressure. Proven ability to use initiative and problem-solving skills to successfully deal with challenges and effectively handle difficult situations. Detail-orientated, resourceful and highly organized. An energetic and fast learner who is committed to excellent customer service.
SKILLS
Patience
Attentiveness
Clear Communication Skills
Knowledge of the Product
Ability to Use Positive Language
Acting Skills
Time Management Skills
Ability to Read Customer
A Calming Presence
Goal Oriented Focus
Ability to Handle Surprises
Persuasion Skills
Tenacity
Closing Ability
Willingness to Learn
EXPERIENCE
07/11/2016 TO 12/10/2023 United State Postal Service
409-***-**** 5826 Broadway Avenue J,
Galveston, Tx 77551
CARRIER TECHNICIAN/MAIL CARRIER
Serve a designated group of routes on the regularly assigned carrier's non-scheduled workdays and may provide job instruction to newly assigned carrier.
4/1/2013 TO 7/1/2015
Harris County Toll Road/At Work Staffing Evins Personnel Consultants
5420 Sam Houston Toll way, Houston, TX 77048
TOLL COLLECTOR
Receive payment by cash, issue receipts or change due to customers
Assist customers by providing information needed
Greet all customers
2/1/2012 TO 11/1/2012
Baker Hughes/U.S. Security Associate/ Andrew International Security
1111 N Loop W Fwy #935, Houston, TX 77008
SECURITY OFFICER
Protect property and lives by patrolling the area.
Monitor entrance of property through surveillance.
Identify visitors and ask for appropriate documents.
Guard against theft and maintain security.
Respond to alarms and calls of distress.
Stop suspicious people and ask for identification.
Investigate thefts and file police reports.
Call for aid if necessary.
Use walkie-talkies, pagers, and cell phones to stay in contact with security personnel
Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
3/1/2010 TO 2/1/2011
ACS/Sprint Campaign
3100 Hayes Rd
Houston, TX 77082
CUSTOMER SERVICE REPRESENTATIVE
Providing premier customer service
Computer navigation and abilities - quickly and efficiently navigating multiple screens
Accuracy - data entry
Multitasking - simultaneous listening and typing
Customer Service Orientation - listening, following established procedures and showing decision-making skills
2/1/2011 TO 1/1/2012
Burnett Staffing/ Bayer
3310 Pasadena Boulevard Pasadena, TX 77503
ASSEMBLY /PRODUCTION
Transported shipment to particular areas by the forklift or other tools
Received, unpacked, and checked arriving shipments with demand Stock storage services
Helped in research of departing shipments maintained simple records. Kept storage area dirt free and neat.
Received and registered incoming shipments. Verified shipment with demand and buy order
Loaded and unloaded items in a warehouse with equipment
Helped in keeping inventory record
EDUCATION
University of Houston Downtown Criminal Justice Training Center Law Enforcement Academy
Basic Peace Officer Course 700 Hours
Houston Community College
Criminal Justice
3100 Main St # 4, Houston, TX, US, 77002
CERTIFICATIONS
Law Enforcement and First Response NAEMT Provider Course
Peace Officers - BPOC Chapter 33 Rules Overview Exam (TCOLE 1033) Certificate
CPR/First Aid Certified
SFST Trained
Contact this candidate