Customer Service Entry Level

ETHAN LYNCH

Franklin, MA ***** 508-***-**** ********@*****.***

I am a highly motivated B.S. in Managerial Economics graduate who seeks to utilize recent academic training, as well as a strong background in proven leadership, sales, team building, and customer service capacities, toward excelling within an entry-level role. I am someone who makes sound decisions to align with a company’s mission to exceed financial and operational targets, and who exhibits impeccable ethics and integrity, as well as sharp professionalism. I communicate engagingly and quickly complete tasks using strategic analytical strategies and solid attention to detail to resolve complex issues throughout evolving scenarios.

EDUCATION & TECHNICAL SUMMARY

Bachelor of Science in Managerial Economics (May 2023) UNIVERSITY OF MASSACHUSETTS AMHERST MANAGERIAL ECONOMICS FINANCIAL MANAGEMENT FINANCIAL ANALYSIS TRENDS TRACKING TEAM LEADERSHIP MICROECONOMIC THEORY QUANTITATIVE METHODS RESEARCH BUSINESS ETHICS BUSINESS COMMUNICATIONS CRITICAL THINKING PROBLEM-SOLVING TIME MANAGEMENT Key Areas of Study Included:

Principles of Financial Accounting Managerial Economics Principles of Management Calculus Business Statistics Money & Banking Corporate Finance Macroeconomic Theory Decision Analysis Principles of Marketing

Microsoft Office proficient (Word, Excel, PowerPoint) Microsoft Access MILD Statistical Analytics Software Salesforce Trailhead

WORK EXPERIENCE

NORFOLK COUNTY TICK & MOSQUITO, INC. 2022

Technician

Leveraged broad scope of industry experience toward assessing customers’ needs to align with operational standards, as well as optimizing customer lists to create highly efficient routes for seamless workflow.

Consistently adhered to customer requests to provide outstanding services. DOMINO’S PIZZA, INC. 2019 – 2022

Delivery Manager

Exhibited proven multitasking abilities toward concurrently facilitating customer orders and cash handling transactions, overseeing inventory, and assisting management peers with product shipments.

Succeeded in providing quality-focused customer service to build brand loyalty. OLYMPIA SPORTS, INC. 2018 – 2019

Sales Associate

Maximized bottom-line performance by driving sales within a fast-paced, competitive retail environment, including interfacing with customers to deliver superior service while building a positive team workplace.

Coordinated and managed innovative store displays to attract customer interest. TOMORROW’S STARS BASKETBALL CLINIC 2017

Coach

Excelled in leading a dynamic team of players aged 8 to 14 within a popular basketball clinic, including generating line-ups, conducting beneficial trades with coaches, and directing challenging team drills.

Continually encouraged values such as collaborative teamwork among players. BIG Y FOODS, INC. 2016 – 2017

Customer Service Representative

Delivered excellence in customer service within a high-volume, family-owned supermarket chain, including resolving customers’ key concerns with products and / or their overall shopping experience.

Selected by management to train new employees due to stellar personal job performance.

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