Jennifer L Crouch-LaPorta 207-***-****

*** ****** ** *******,

Maine 04363

ad4qg5@r.postjobfree.com

Objective: I have many years of customer service experience as well as Administrative/Clerical work. I am looking for a position in a fast pace, friendly environment. One where it will allow me to grow as an individual as well as broaden my horizons. I enjoy learning new things and in the process amaze myself at what I can do next. I have a lot of potential and looking for a company I can grow with. Work Experience:

Bison Transportation USA

October 2023 - Still present

● Dispatching truck drivers

● Taking inbound calls from drivers

● Tracking loads and or trucks

● Data Entry

● Updating loads

● Sending and resposponding to emails

● Updating customers on deliveries

Greatfalls Marketing/Support Services Group June 2020-May 2023

● Taking inbound calls 30-94 per 8-10 hour shift

● Sales

● Data entry

● Emailing

● Handling customer Inquries

Bonney Staffing Center October 2019-February 2020

● Customer Service Representative

● Customer Service

● Taking incoming calls 20-70/day

● Handling Customer Issues

● Data Entry

● Emailing

Bank of America. January 2019-October 2019

Card Sales Associate

● Sales

● Data entry

● Customer service

● Answering phones

● Handling customer Issues

Global Satallite & Sound April 2018 - November 2018 Administrative Assistant/Dispatcher

● Dispatch Technicians

● Answering multi phone lines

● Data Entry

● Email

● Confirming Appointments/Confirming Cancelled Appointments

● Training New Employees

● Creating. Spreadsheets (Excel and Word)

Aerotek Staffing Solutions February 2018- March 2018 Accounts Payable

● Data Entry

● Sorting and dating mail

● Faxing

● Scanning

● Coping

● Filing

● Uploading files

● Proofing cover letters and invoices

Greysmith Temp Agency December 2017- February 2018 Customer Service Representative

● Setting up vendors to service commercial companies

● Following up with vendors that they finished the job

● Data entry

● Emails

● Answering phones

● Scanning

DBS Building Solutions. February 2017-November 2017 Inside Sales/Telemarketer

● Quality Customer Service

● Dispatching Reps

● Scheduled/Rescheduled customer appointments

● Maintained the customer data base

● Data Entry

● Scanned documents

● Emails

● Outbound calls 50-70 calls per hour

Carefree Home Pros, Avon CT

August 2011-September 2016

Telemarketer/Telemarketing Manager/Office Assistant

● Quality Customer Service

● Scheduled/Rescheduled customer appointments

● Maintained the customer data base

● Extensive data entry

● Received in bound calls

● Handled customer complaints

● Scanned documents

● Emails

● Answered busy phone lines

● Filing

● Confirmed appointments

● Inbound/Outbound calls 80-100 calls per hour

Callaway Labs, Woburn MA. August 2009-November 2010 Specimen Processor

● Specimen Collecting

● Reading and analyzing data

● Scheduling patients for urine collection

● Data entry

● Filing

Skills: Proficient in Word Processing, MS Office, Excel, Office, Outlook, Data Entry, Keyboarding, Filing, Faxing, Scanning, Customer Service, Administrative Assistant. Very detail oriented. Works extremely well under pressure. Possess excellent customer service skills. Team player and self-starter. Education:

West Haven High School Diploma 2000

Medical Assisting Program Branford Hall Career Institute 2006-2007

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