Clechaundia Hayes

Clechaundia Hayes

ad4qfg@r.postjobfree.com

Wichita, Kansas 67213

316-***-****

SUMMARY

● Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry.

● Solid team player with outgoing, positive demeanor and proven skills in establishing.

● rapport with clients.

● Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

● Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS

● Community integration

● Progress documentation

● Patient Care

● State Regulations Knowledge

● Care Plan Assessment

● Rehabilitation

● Home Health Care

● First Aid and Safety

● Working experience in SAP

● Sourcing and Supply Process Knowledge Skills

● Configure Sap system to meet business requirements WORK EXPERIENCE

Allsaints Home Healthcare, Wichita, Kansas

11/2020 – Current

Home Health Care Provider

● Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

● Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

● Worked to improve and enhance patient lives through effective and compassionate care.

● Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.

● Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Faneuil, Wichita, Kansas

03/2020 – 06/2021

Customer Service Representative

● Entered customer interaction details in Hero to track requests, document problems and record solutions offered.

● Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Clechaundia Hayes

● Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

● Collected customer feedback and made process changes to exceed customer satisfaction goals 97%.

● Answered customer telephone calls promptly to avoid on-hold wait times. Teleperformance

Remote, New Jersey, 01/2019 - 10/2019

Customer Service Representative (remote)

● Consulted with outside parties to resolve discrepancies and create effective solutions.

● Offered advice and assistance to customers, paying attention to special needs or wants. Provided primary customer support to internal and external customers in fast-paced environment.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Answered constant flow of customer calls with up to 50 calls in queue per minute.50 Convergys - Capital One, Wichita, Kansas

09/2014 - 01/2019

Customer Service Representative

● Consulted with outside parties to resolve discrepancies and create effective solutions.

● Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

● Educated customers on promotions to enhance sales.

● Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.

● Answered constant flow of customer calls with up to 30 calls in queue per minute.

● Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. EDUCATION

Westmoore High School

Oklahoma City, OK - 05/1989

High School Diploma

Continuing education in Business Administration

Majored in Business in Healthcare Management

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