Crystal McMullen

Tallahassee, FL *****

ad4qe5@r.postjobfree.com

+1-850-***-****

Authorized to work in the US for any employer

Work Experience

Correctional Officer

Keeton Corrections - Tallahassee, FL

June 2021 to November 2022

Monitoring federal convicts

Keeping record of daily activities

Drug screenings

Providing positive resources for community activities Direct Support Professional

Loves caretaker llc - Tallahassee, FL

January 2017 to April 2020

• Helping assist disabled clients with daily living activities

• Keep Record of activities

• Grooming

• Feeding

• Transportation

• Communicating

Administrative Assistant

WS Badcock Corporation - Tallahassee, FL

February 2018 to December 2018

1. answer calls

2. checked email as well as sent emails for store manager 3. customer service

4. inventory reconcile

• data entry

• i have knowledge of office procedures and practices I dealt with the public in a tactful and courteous manner. I perform basic arithmetical calculations.

I work independently.

I utilize problem-solving techniques. planned, organize and coordinate work assignee communicate effectively.

I established and maintain effective working relationships with others. scheduled delivery appointments Customer Service Associate

Walmart - Tallahassee, FL

May 2007 to December 2013

Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed. Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Youth Care Worker

AmeriCorps - Quincy, FL

August 2009 to May 2013

• Mentoring children ages 8 to 17

• Counseling’

• Helping with school assignments

• Helping setting goals

• Helping with resources to assist with meeting life goals

• Demonstrating techniques on how to prepare for interviews Education

AA in nursing

Tallahassee Community College - Tallahassee, FL

November 2013 to December 2018

Skills

• Food Service

• Food Prep

• Fast Food

• Host

• Excel (1 year)

• Word Processing (3 years)

• Data Entry

• Powerpoint (4 years)

• Windows 8 (7 years)

• Computer Hardware (1 year)

• Editing (9 years)

• Customer Service

• Customer Support

• Filing

• Inventory Control (3 years)

• Clerical (2 years)

• CSR

• Customer Care

• Committed to providing world class customer experience

• Warm & engaging-ability to develop rapport quickly

• Positive, "I can help you with that" attitude

• Genuinely curious about customer needs

• Solution orientated

• Strong communication skills

• Consultative selling approach

• Passion for technology - Desire to learn

• Ability to excel in dynamic environment

• Call Center

• Administrative Experience

• Help Desk

• Caregiving

Certifications and Licenses

CPR Certification

August 2021 to August 2023

First Aid Certification

Driver's License

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