Details

Address

**** ********* **.

Houston, TX 77019

Phone

979-***-****

Email

ad4qe0@r.postjobfree.com

Education

General Equivalence Diploma

June 1993

Demonstrated the same academic knowledge as a high school graduate.

Skills

Computer Skills

Communication Skills

Customer Skills

Effective Time Management

Knowledge of Digital Performance Metrics

Leadership and Teamwork

Staff Management

Typing-75 wpm

Shanell Jack

Team Leader

Profile

A highly motivated and effective leader who has a track record of monitoring progress in order to ensure that goals are achieved. Adept in developing and implementing strategic and measurable steps to achieve desired operational outcomes.

Employment History

Retirement Services Transformation Specialist, Accenture

Jan 2023 – June 2023

Lead a successful end-to-end digitization effort for over 18,000 plan sponsor files and 4,000,000 documents scanned within an aggressive timeline.

Managed the conversion of legacy systems to a modern, cloud-based environment, reducing storage and maintenance costs by 30%.

Developed a detailed digitization project plan that accounted for all aspects of the project, including file retrieval, document preparation, scanning, quality control, and data entry.

Managed a team of 7 transformation specialists, providing clear direction, training, and ongoing feedback to ensure quality and efficiency.

Customized a document management system to optimize the searchability, retrieval, and retention of all digital files in collaboration with the client's IT team.

Maintain regular quality assurance checks of all digitized documents, proactively identifying and resolving any errors to minimize errors.

Implemented fundamental changes that reduced costs and improved operational efficiency through collaboration with client sponsors.

Maintain regular communication with senior stakeholders, providing regular updates on progress, risks, and issues, and proactively identifying solutions.

Implemented a cloud-based project management system, which increased productivity by 30% and reduced project delivery time by 20%.

Implemented an enterprise resource planning (ERP) system with a third-party vendor, resulting in streamlined processes and accurate data analysis that enabled the company to identify revenue opportunities.

Claims Adjuster, IQOR

Jan 2022 - Sep 2022

Received incoming calls from customers regarding filing insurance claims for Verizon Wireless customers.

Performing clerical duties including typing, filing, and completion of simple forms.

Answers phones, directs calls to appropriate individuals, and prepares messages.

Junior Agent, IQOR

Sep 2015 - Sep 2016

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge.

Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.

TM1, Goodwill Industries

Mar 2015 - Sep 2015

Responsible for putting new items out on the sales floor.

Made sure the store was kept clean during my scheduled shift.

Provided customer service when needed.

Maintained an organized and well-stocked sales floor.

Assisted customers with finding items and answering questions.

Driver, Lane Staffing Agency

Nov 2013 - Mar 2014

Transported patients to and from their various scheduled appointments throughout the day.

Administered basic first aid to patients if needed.

Monitored the patients' condition and updated their records.

Assisted with patient transfers to and from the hospital.

Ensured that all necessary medical equipment and supplies accompanied patients to appointments. Responded to patient inquiries and provided general information

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