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Customer Service Management Experience

Location:
Covington, GA
Posted:
April 02, 2024

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Resume:

MARK WILSON

DRIVER

404-***-**** ad4qdp@r.postjobfree.com Atlanta, GA 30311

PROFESSIONAL SUMMARY

Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. SKILLS

New Hire Training Guest Satisfaction

Customer Needs Assessments Hospitality and Accommodation

Safety and Sanitation Standards Time Management EXPERIENCE

DISHWASHER Davidson Hotels

Atlanta, GA May 2022 - February 2023

Performed daily cleaning duties including

mopping floors, wiping counters, disposing of

trash, and washing walls.

Kept work area and equipment clean throughout

shift.

Cleaned and sanitized all dishes, utensils, and

equipment as required by health department

regulations.

Handled dishwashing tasks to provide kitchen

with steady supply of clean pots, pans, and

cooking utensils.

Demonstrated ability to work with minimal

supervision while maintaining a high level of

productivity.

Organized kitchen areas in order to maximize

efficiency during peak hours.

LIVE-IN CAREGIVER Self-employed

Atlanta, GA April 2009 - July 2018

Provided transportation for appointments or

other outings as needed.

Performed routine errands and household chores

for maximizing patient convenience such as meal

preparation, deep cleaning, and lawn

maintenance.

Exhibited patience and compassion while

providing emotional support for client.

Aided patients' movement to prevent accidents

while navigating living space.

Assisted other caretakers with problem-solving

techniques to address challenging situations

effectively.

DRIVER First Transit

Atlanta, GA April 2008 - August 2008

Cleaned vehicle seats and storage areas to

maintain professional, organized appearance.

Maintained a clean driving record with no

violations or citations on file.

Managed time efficiently when making multiple

stops along designated routes.

Inspected vehicles for mechanical items and

safety issues prior to operating them.

Utilized GPS devices and route tracking systems

to locate optimal driving paths and avoid traffic.

Performed routine maintenance on vehicles to

promote longevity and prevent breakdowns.

SKILLS TRAINER Fulton County Government

Atlanta, GA September 2000 - February 2007

Facilitated life skills trainings for special needs participants in groups of 15, ensuring effective

communication of material in an engaging

manner.

Conducted assessments to evaluate the

effectiveness of training courses, providing

feedback on areas needing improvement.

Developed and implemented comprehensive

training programs, incorporating various learning

methods such as lectures, group activities and

hands-on instruction.

Adapted teaching style based on varying needs of different groups or individuals participating in

trainings.

Utilized active listening techniques to ensure

comprehension of course materials by all

participants.

EDUCATION

HIGH SCHOOL DIPLOMA

West Fulton High School, Atlanta GA

FILM AND VIDEO

Georgia State University, Atlanta, GA, US



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