User Experience Sales Consultant

Hi, I'm Jovana Dubljevic.

UX Researcher

617-***-**** *********@*****.*** Boston MA

Through my sales background, I've gained expertise in identifying and addressing customers' needs and pain points. Additionally, my involvement in the 'Next Gen' project equips me to provide valuable insights for informing user-centric design strategies and improving overall user experience. SUMMARY

• Figma

• Lucidchart

• User Experience Testing

• Wireframing and Prototype Design

• Analytical Thinking

• Team Collaboration

SKILLS

UX Design Certification, Google

09/2023 - 01/2024

CERTIFICATIONS

Member at Interaction Design Foundation

Volunteer at Volo Kids Foundation

Former Au-Pair

ACTIVITIES AND HONORS

01/2024 - Current

01/2022 - 01/2023

06/2021 - 10/2023

01/2020 - 08/2020

08/2018 - 01/2020

Associate Account Executive

Yelp Remote

• Addressed clients' indecision, complaints and desires to overcome hesitations and close sales.

• Leveraged CRM system to manage sales activities and track sales performance.

'Next Gen' Project

Removery Boston, MA

• Team of 12, included CEO

• Project objective: improving existing company operations; Focus: hiring processes

• Prepared and conducted six interviews with employees at various career levels to gather data on existing pain points in hiring processes both when hiring and applying.

• Utilized design thinking methodologies to create solutions that streamlined hiring processes with goal of defining employer brand and boosting employee retention.

• Presented final solutions with team to stakeholders at project completion. Lead Sales Consultant

Removery Boston, MA

• Demonstrated significant sales success by identifying customer needs, preferences, and pain points through insightful and targeted questions.

Sales Consultant, Bridal

Brideside Boston, MA

• Fostered relationships with customers to expand customer base and retain business.

• Produced mood boards to create inspiration

Sales and Community Manager

Oficio Boston, MA

• Assessed client requirements and preferences to recommend appropriate office spaces considering factors such as size, amenities and budget.

EXPERIENCE

Bachelor of Arts: English Language And Literature 06/2012 University of Nis, Nis, Serbia

EDUCATION AND TRAINING

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