BJ Brandi Johns

Watauga, TX ***** 682-***-**** ad4q92@r.postjobfree.com

PROFESSIONAL

SUMMARY

Results-oriented Unix Administrator with 30+ years of experience identifying technical issues and developing lasting solutions to drive data integrity and server availability. Offering excellent communication skills and proven to collaborate cross-functionally with IT and project teams to execute wide-scale system upgrades.

SKILLS Network architecture

understanding

Project management experience

Performance optimization

techniques

IT Infrastructure Understanding

System Integration Strategies IT risk management

Technical reporting Hardware and software installation System Integration Disaster Recovery Planning

System Maintenance Project Documentation

Systems Analysis

WORK HISTORY Citigroup - 18 yrs 0 mos

VP - Senior Technical Analyst Irving, TX 03/2006 to 03/2024 Aligned technology initiatives with organizational goals to drive growth and competitiveness within the market space.

Streamlined technical processes by identifying inefficiencies and implementing improved solutions.

Established standardized methodologies across various departments aimed at streamlining operations while minimizing risks associated with implementing new technologies.

Facilitated effective communication between technical teams, stakeholders, and end-users by acting as a liaison during all phases of project development.

Spearheaded the implementation of new systems across the organization, providing training and support throughout the process. Assisted in long-term planning efforts by providing insights into emerging technological advancements relevant to strategic objectives of the organization.

Improved overall user experience within internal systems through rigorous usability testing leading up to final product launch. Created comprehensive documentation for technical processes and procedures, serving as valuable resources for team members and external auditors alike.

Enhanced system performance through regular monitoring, maintenance, and troubleshooting tasks.

Mentored junior analysts in best practices for data analysis, software development, and project management.

Resolved critical issues by conducting root cause analyses, developing corrective action plans, and preventing future occurrences. Developed custom software applications tailored to meet specific business requirements and improve operational efficiency. Identified system issues and recommended changes to close system holes.

Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.

Assisted with deployment issues by clarifying user questions and identifying problems.

Installed, tested and documented result for new software packages, technologies and tools.

Provided technical and functional recommendations based on project requirements.

Promptly resolved technical issues for staff to minimize downtime. Ran diagnostics and conducted software tests to resolve system issues. Measured and reported on service-level metrics to streamline IT assessment.

Authored test reports, software documentation and application manuals. Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems. Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Developed diagrams to describe and lay out logical operational steps. Offered input for complex documents to support client-ready final versions.

SBC/AT&T - 2 yrs 6 mos

UNIX/Netbackup Administrator Dallas, TX 09/2003 to 03/2006 Configured maintained, and upgraded mission-critical applications on Unix servers to ensure optimal performance under high load conditions. Reduced downtime by implementing effective backup strategies and disaster recovery plans for critical systems.

Evaluated new technologies and tools for integration into existing infrastructure, driving continuous improvement in system performance and functionality.

Improved system performance by optimizing Unix server configurations and streamlining processes.

Enhanced network security through regular audits, prompt patching, and diligent monitoring of potential threats.

Coordinated with vendors and support teams to troubleshoot hardware and software issues, ensuring timely resolution of problems and minimal disruption to business operations.

Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability. Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.

Verizon Wireless - 2 yrs 2 mos

Unix Administrator Westlake, TX 06/2001 to 08/2003 Improved system performance by optimizing Unix server configurations and streamlining processes.

Coordinated with vendors and support teams to troubleshoot hardware and software issues, ensuring timely resolution of problems and minimal disruption to business operations.

Served as an escalation point for complex technical issues related to Unix administration, providing expert guidance to resolve incidents quickly while minimizing impact on endusers.

Maintained high availability of Unix-based services by closely monitoring performance metrics and addressing bottlenecks promptly. Reduced downtime by implementing effective backup strategies and disaster recovery plans for critical systems.

Provisioned new software and hardware for use, following established security policies.

Monitored temperature and power draw to immediately detect faults and failures.

Diagnosed and resolved hardware and software issues. Planned and implemented upgrades to system hardware and software. Maintained flexible schedule and responded to after-hours and weekend emergencies.

Led server infrastructure development, quality assurance, staging and production systems.

Springbow Solutions - 1 yr 1 mo

IT Manager/Unix System Administrator Irving, TX 05/2000 to 06/2001 Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.

Collaborated with other departments to help meet IT needs and properly integrate and secure systems.

Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels. Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices. Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives. Interacted and negotiated with vendors, outsources and contractors to secure products and services.

Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth. Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape. Oversaw IT department operations and training.

Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.

Built, repaired and installed computer-related hardware based on deployment procedures.

Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running. Implemented and maintained technology and software budget. Provided Tier-2 support for escalated issues, troubleshooting complex problems in a timely manner to minimize disruption to users'' productivity. Mentored junior team members, providing guidance on best practices in Unix system administration.

Assisted in capacity planning efforts by analyzing trends in resource usage and predicting future requirements based on business growth projections. Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.

Diagnosed and resolved hardware and software issues.

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