Adeoluwa Kingsley Okonkwo

306-***-**** ad4q7z@r.postjobfree.com 3930

robinson Street, Regina, SK. S4S 3C8

PROFESSIONAL SUMMARY

A team-oriented team player, experienced and reliable customer service and admin professional with a demonstrated commitment to providing incredible service, sales experience, telework, strong dedication to resolving complex client inquiries. Passionate and experienced in working with sensitive data and confidential information, approachable, friendly and with good time management skills. Enjoys working in a positive, diverse environment and with diversified clients while exhibiting excellent professionalism. SKILLS

• Verbal and written communication skills

• Conflict resolution skills

• Confidentiality

• Pro-erricient time management skillsa

• Data entry and presentation skills

• Customer handling and satisfaction

• Interpersonal skills and speaking skills

• Problem solving

• Attention to detail

• Microsoft Office suite (word, excel, teams) and web-based platforms 1. Practical and active manual labour orientation expert PROFESSIONAL EXPERIENCE

Renovation painter and general construction labourer Northland properties construction and design 310 – 1755 west Broadway Vancouver, BC, Canada V6J 4S5

September 12 2023 till date

• Responsible for the renovation paintings at the sites.

• Prepares and prime the wall for wall paper(vinyl) installation.

• Demolition and installation of drywall

• Responsible for painting the buildings.

• Does wall finishing ie mudding and taping.

• Paints building and assist vinyl installation.

• Helps in throwing garbages away.

• Pertakes in housekeeping on sites.

• Drives the forklift/zoom boom when needed to aid relocation of construction materials and storage.

Journeyman construction laborer and painter

Touchstone construction and bobcating, 18 La Belle pl, Regina, SK, S4N 1T8. August 15 2023 to August 25 2023

• Mudding and taping of building walls

• Painting and paint mixing.

• Clearing and preparing walls for painting.

• Assists in drywall installation.

• Assists the carpenters with formwork and framing.

• Pertakes in land clearing labor.

• Laying of interlocking stones and kerbs.

• General site and housekeeping

C.E.O and customer Service Agent

Ade property realty(block industry),

Victoria Crest 4 waterview experience by cooplag roundabout, lafiaji community, orchid hotel road, Lagos, Nig.

March 2017 – May 2023

• Responsible for ensuring that the product meets the quality standard by carrying out regular quality check of blocks and paving stones produced

• Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services.

• dentify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need.

• Take a consultative approach with customers who are in need of problem solving products and specifications for specific project while ensuring satisfaction is achieved.

• Use multiple computer systems to research and identify products, services, common problems, and solutions offered.

• Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time.

• Creating a WOW factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service to influence product satisfaction.

• Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators.

Customer Service consultant

Dream court facility management, Lagos, Nigeria. Sep 2017– Dec 2020

• Providing sustainable measures and aides in facility management to customers by answering product and service questions; suggesting information about other products and services as a consultant for first call resolution.

• Suggest and implement customer oriented accounts solutions by recording and verifying account information from the databases.

• Advice on canceling or upgrading account information.

• Advices, suggestions on Placed or canceled orders from direct customers, distributors and agents in line with customer needs.

• Supports client on maintained customer records by updating account information.

• Resolved product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Build and compile a team of sustainable facility management that provided reports on overall customer service satisfaction metrics from inbound calls and customer service relationships feedback.

• Supervised staff workflow, team performance, shift scheduling and productivity while influencing others.

• Maintained customer retention rate 40% above the company average with quick decision making exercise.

• Experienced in the use of copiers, 3D printers, public speaking devices, web-based applications, web library services.

Site manager

Nedcomoaks Limited,

26b, uba road Chevron drive lekki,

Lagos, Nig. Jul 2013- September 2017

• Making sure work process meets building regulations to avoid compromise and wastage of construction materials.

• Answered product and service questions and offered information on related products and service orientation based on construction criteria.

• Manages a daily average of 60 labourers and contractors (both casual and permanent) distributors, and agents per 8hours shift.

• Maintained a site account information database, inputting complaints, escalating issues that need further resolution to concerned units and updating payment accounts.

• Received Associate of the Month Award 2 times for engaging the helpdesk professionally.

• Helped to resolve a recurring construction complaint by analyzing reports and identifying a major process bottleneck and also practical followup which led to a 90% reduction in the number of complaints for this specific issue through training.

• Recognized as a top site manager with above average satisfaction rates on monthly customer service surveys to maintain a high level of customer relationships.

• Offered administrative support to facility management and admin department. Site supervisor

2010 September to July 2013

Nedcomoaks Limited,

26b uba road Chevron drive, lekki, Lagos, Nigeria.

• Plans employee shift and site work schedules by carrying out timely work project supervision.

• Coordinates job assignment and proper assessment and cross-training between and within divisions.

• Provides feedback on employee work performance.

• Prepares daily reports for the management.

• Organize work event that will make positive impact on employees, labourers and contractors alike by cross-team evaluation.

Administrative officer

Nedcomoaks Limited, 26b uba road, Chevron drive lekki, Lagos, Nigeria. 2007 march to August 2010

• Ensuring office supplies are maintained, including checking inventory and working with vendors and office staffs and also assisting the store keepers to ensure adequate levels of necessary supplies at all time.

• Occasionally travelling off-site to deliver reports or files to other departments.

• Ensuring the confidentiality and security of files and filing systems.

• Coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept in current news and information.

• Operating copy equipments, fax machines, printers and other equipment necessary. INDUSTRIAL PAINTING

IPI Iron Product Industry, Ikotun, 23 egbe road, Ikotun, Lagos, Nigeria. April 01 2006 to January 31 2007

• Working with welders/iron workers to make sure that items to be painted is properly done.

• Preparing surface(s) of items to be painted by filling it up with needed material.

• Grinding off uneven edges to give and even phase before painting.

• Paints container (sea-can) with paint rollers and paint sprayer .

• Preparing surfaces to be painted.

• Worked majorly with epoxy paint sand aluminium coating paints.

• Files and reports weekly painting reports .

EDUCATION Ordinary National Diploma (O.N.D), estate management, valuation and survey

• 2013 September – 2017 August

Yaba college of Technology(yabatech), Nigeria.

• 1991-1996 August,

Senior school leaving certificate examination Victory college ikeja TRAINING CERTIFICATES

• Diploma in industrial and house painting

Owolagba technical college April 2003 – march 2006

• Workplace safety & health coordinator (WSH)

AIU(UDEMY) APRIL 2023

• Fall protection certification

• Lift pro certificate

• Forklift certication

• Bobcat/skid-steer loader operator training certificate December 2023

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