Customer Service Representative

Stanley Tabot

Customer Service Representative (Open to Remote)

Highly enthusiastic and self-motivated Customer Service Representative with 5+ years of experience delivering outstanding customer service and support. Proven track record of achieving 85% closure rate over 11 months consecutively, working from home. Possess exceptional attention to detail and a deep satisfaction for going above and beyond for customers and/or clients. WORK EXPERIENCE

Remote Customer Service Representative

AOL LLC, Dallas, TX February 2018 – October 2020

● Achieved 85% closure rate (answered vs. transferred) over 11 months consecutively, working from home.

● Built relationships with customers to ensure repeat business and positive reviews.

● Developed and implemented improvements to existing operational procedures in order to maximize efficiency and cut operations cost.

● Assisted in training new customer service representatives to ensure consistent customer service standards.

Customer Relations Associate

GMX Oil & Gas, Houston, TX (Remote) 2021 – Present

● Achieved 94% of on-time payments and a 25% reduction in aging accounts after processing over 500 invoices each month.

● Responsible for the collection, management, and resolution of outstanding invoices for past - due accounts.

● Collect source data such as customer names, addresses, phone numbers, and credit card information for over 1000 customers, and enter data into service software.

● Trained 8 new employees in customer service script recitation, conflict resolution and data entry practices.

● Providing account receivables reconciliations as needed in the form of monthly statements, bills of landing and invoice copies as requested by customers.

CONTACT

• Katy, TX (Open to Remote)

• +1-856-***-****

• **************@*****.***

SKILLS

• Active listening

• Excellent communication

• Attention to detail

• Highly organized

• Quick learner

• Phone etiquette

• Emotional intelligence

• Negotiation

• Problem-solving

• Computer skills

• MS Office

• Data entry

• Zendesk

• CRM systems

• 40 WPM Typing

• Bilingual French (Fluent)

• Open to trying new things

EDUCATION

Siantou University Institute

of Yaoundé

Bachelors in Computer

Science

September 2009 – June 2012

REFERENCES

_

Robert T. Holland

Tel: +1-469-***-****

Salha Haladoh

Tel: +1-214-***-****

Contact this candidate