Automation Support Manager

Christopher L. Adams Jr.

***** ********* ****** **.

Riverview, FL 33579

Cell: 301-***-****

***********.********@*****.***

Current Top Secret clearance SSBI/SCI CI Poly security clearance.

** *ears experience as an IT professional

Technologies and Systems: (To include planning, design, implementation, operations and administration)

Storage platforms and systems to include IBM N52000 NAS, IBM DS4800, NetApp 750, IBM TS 3100/3200/3500, Brocade SAN fabric switches and various storage management software to support both local and geographically dispersed highly available and resilient solutions.

Windows server farms to include both physical and virtual environments, Windows AD and associated Windows management systems on various hardware platforms.

Virtual Infrastructure systems using VMWare v3/4/5, to include supporting storage and networking systems integration with DR planning and fault tolerance solutions.

Data Protection systems for Business Continuity and Disaster Recovery using CommVault, Symantec BackupExec 2012, DataDomain and IBM systems.

Operational monitoring and alerting systems using Microsoft Systems Center Operations Manager (SCOM 2012 R2), SolarWinds Orion for network, server and application operations.

Support the validation of theater biometric requirements, and prepare and distribute information related to biometric and forensics initiatives, concepts and architecture.

Network and software based security systems, logging tools and audit support for security compliance and audits.

Network Infrastructure deployment for WAN, LAN, and Wireless hardware and software systems.

Microsoft Infrastructure systems to include Active Directory, DNS/DHCP, Exchange, SharePoint and SQL.

End-user resource management and security of laptop, desktop, virtual desktops, thin clients and media.

Used Remedy and Siebel to log trouble ticket calls and provide level (2/3) technician support.

Working knowledge with multiple operating systems and applications including Microsoft Windows NT/2000/XP/7/8/10, Analyst Notebook, Google Earth, Pathfinder, M3 Wise, UNIX, SMS, NetIQ, HpOpenview, What’s Up Gold?, Cisco Unified Call Manager (CUCM), Cisco switches and routers, Spectrum and various desktop applications

Working knowledge of Unix commands, using editing tools (VI, PICO) and remote connection (rlogin, telnet, FTP, Portal) administration

Proficient with SharePoint, Microsoft Office, Active Directory and other tools

Proficient with SMS 2003 and SCCM 2007

Understanding of Enterprise IS requirements, design, capabilities/limitations and replication/info sharing in a complex operational environment

Familiarization with Protocols to include TCP/IP, DNS, NFS and NIS+

Record of dependability working demanding 12 hour x 7-day week schedules to include 24-hour stand-by.

SKILLS

Storage, Server and Data Management Systems:

IBM Storage solutions to include XIV, V7000, ProtecTier, DS4800 SAN, N5200 NAS, Brocade SAN switches.

Data protection and recovery systems using CommVault Simpana and DataDomain.

IBM tape libraries and IBM ProtecTier virtual tape library systems for site-to-site data replication.

VMWare v4 and v5 with supporting systems for servers and desktops with associated migration tools.

Server hardware solutions using IBM, HP, and Dell products with associated management tools.

Microsoft Systems Management Server, Systems Center Configuration Manager, Systems Configuration Operations Manager.

Enterprise Applications and Operations Systems:

Microsoft Servers and Windows systems (DNS, DHCP, WINS) using Windows NT/2000/2003/2012r2.

Microsoft Active Directory environments 2003 and 2010.

Enterprise email systems using Microsoft Exchange 2003 and various related security and archival products.

Citrix XenApp application delivery systems for the enterprise.

SolarWinds Orion operational monitoring and alerting systems to include SNMP and WMI protocols.

Microsoft SQL server administration and systems management.

Microsoft SharePoint Portal Server administration and systems management.

Installing, configuring and implementing a Windows Server 2008/2012 infrastructure

Implementing and administering Active Directory Domain Services (ADDS)

Incorporating identity management, federated services, rights management, certification services and business continuity.

Implementing features such as IPv4, IPv6, DNS, DHCP, local storage, group policy etc.

Using Hyper-V and VMWare to incorporate server virtualization

Managing User and service accounts

Implementing Network Access Protection, Network Policy Server, encryption, and advanced auditing

Managing remote access, file services and updates

Implementing advanced services such as Dynamic Access Control, Network Load Balancing, Failover Clustering and disaster recovery.

Security Systems:

Internet Access Monitoring and Management systems from SurfControl, Websense, TrendMicro and Cisco.

Network security hardware and software from Juniper and Cisco for firewalls, VPNs, IDS, IPS and RSA systems.

Server and Desktop Security using Symantec and Trend Micro Security Products.

Compliance and auditing control systems to include policy development, implementation and administration.

eEye Retina Security Scanner / Remediation.

DISA STIIGs Information Assurance Hardening.

Education

Strayer University Jack Welch Management Institute

Masters of Business Administration

Graduated June 2022

Honor’s student with 4.0 GPA

National Louis University 2004

Management Information Systems, B.S. McLean, VA

Computer Systems Operation’s Specialist Course 2001

3C051 Certificate of Completion (26 Semester Credit Hours) Keesler AFB, MS

Electrical Systems Specialist Course 1996

3E051 Certificate of Completion (46 Semester credit hours) Sheppard AFB, TX

Non-Commissioned Officer Leadership School 2002

Certificate of Completion (13 Semester credit hours) Andrews AFB, MD

Six-Sigma 2005

Raytheon Springfield, VA

Network + 2008

COMPTIA

Security + 2008

COMPTIA

CCENT 2010

CCNA 2004

MCSA: Server Administrator 2012 R2 2014

CEH course 2014

PMP 2012

Experience

Vectrus

Arifjan, Kuwait

Automation Support Manager May 2021 to Present

Provides guidance to the ASD Team. Enforces company policy, provides mentoring and feedback to personnel, documents substandard behavior and performance.

Ensures appropriate manning of the Service Desk. Ensures that automations personnel are scheduled and available to perform in accordance with contractual requirements.

Acts as the primary point of contact for all Automations issues and maintains liaison with other Dept personnel and agencies required to support the Automation systems. Ensures availability of Local Area SIPR/NIPR Networks and associated services at levels that meet or exceed contractual requirements.

Reports all outages and corrective actions per locally defined procedures

Guides the development and management of web/ desktop applications.

Manages requests for and scheduling of application development/enhancement and user support.

Maintains software program standards and procedures for development projects.

Coordinates resolution of software problems when discrepancies are identified.

Guides the continuing investigation of methods to improve software quality, security, and software development productivity.

Development of reports and presentation from various data sources, with tools such as Microsoft Power BI.

Performs other duties as assigned.

Vectrus

Arifjan, Kuwait

Systems Support Specialist Lead Jan 2021 to May 2021

Provides and ensures quality Help Desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems issues.

Uses work order system to initiate, update, and track all user generated work orders.

Serves as a single point of contact for user status inquiry and serves as a liaison within the organization for information systems problem management.

Lead and support all personnel of the Automation Support Dept (ASD).

Ensures the escalation and monitoring of complex technical issues using the Remedy Ticket System, email, or by telephone.

Provides guidance to junior personnel for technical issues regarding software, hardware, and network problem solutions.

Ensure application of Information Assurance practices and procedure within the computing environment.

Supports analysis, design, testing, and implementation of systems and networks.

Cognizant Technologies

Tampa, FL

Systems Specialist Mar 2016 to Feb 2019

Handle all aspects of the most technical projects (generally software evaluation, selection and installation) under very limited guidance of a Section Head or Manager. Act as the lead technical resource on these projects.

Plans, designs and develops complex hardware and software across multiple platforms.

Develop and implement policies and procedures to improve operations, availability and performance on existing and new applications, services and infrastructure components.

Directs problem solving investigation and recommends solutions to advanced technical problems.

Manages complex projects including planning, scheduling and delivery.

Continually advance technical knowledge in the specific specialty area involved through self-education and formal training classes.

Provides tier 2 support for SVC laptops, Point of Sale devices, kiosks, and financially related inquiries.

Mainstreet Technologies

JBAB, DC

Systems/Network Administrator Sep 2015 to March 2016

Perform Lifecycle replacement of TEMPEST equipment in Defense Attache Offices (DAOs) at a variety of OCONUS locations around the world. Job consisted of replacing old computers, printers, switches, routers, and servers; as well as the configuration of the equipment and setup of the users. Also performed WIN 7 upgrades on WIN XP systems that were still TEMPEST certified.

CACI, INC

Bagram, Afghanistan

Systems/Network Administrator July 2013 to May 2015

Managed user accounts and computers using Active Directory (Windows 2000 and XP), Exchange Server 5.5 and 2003, policies and permissions, DOCEX system administration, and Network (TCP/IP) maintenance and troubleshooting.

Extensive experience with Windows Active Directory, DNS, DHCP, Exchange, MS SQL, SharePoint, WSUS and other Microsoft based solutions. Managed databases, updates to systems, backup regimes and implementations and other necessary services on both "iron box" servers and VMware based Virtual systems to facilitate system integrity and operational ability 24/7.

CACI-ATHENA

Bagram, Afghanistan

Lead Systems Administrator February 2013 to July 2013

The Lead System Administrator is responsible for maintaining all servers. Responsibilities also include training users on how to use DHDS-T, DHDS, TED, DOCEX, D2C and any other apps that pertain to the program. Also maintains the FTP site and imports all data triaged (CELLEX, MEDEX, DOCEX) and translated by the analyst and linguist. Maintained servers and transferred files across multiple networks (BICES, NATO Secret, Secret, NIPR).

Managed user accounts and computers using Active Directory (Windows 2000 and XP), Exchange Server 5.5 and 2003, policies and permissions, DOCEX system administration, and Network (TCP/IP) maintenance and troubleshooting.

Extensive experience with Windows Active Directory, DNS, DHCP, Exchange, MS SQL, SharePoint, WSUS and other Microsoft based solutions. Managed databases, updates to systems, backup regimes and implementations and other necessary services on both "iron box" servers and VMware based Virtual systems to facilitate system integrity and operational ability 24/7.

AC FIRST

Kandahar, Afghanistan

Regional IT Manager November 2012 to Feb 2013

The Regional IT Manager works directly for the Regional PMO; planning, directing, documenting and coordinating all IT work to be done in Southwest Afghanistan. The Manager directs a professional team encompassing a wide range of functions within the discipline. Interviews and selects candidates into open positions within the Area of Responsibility (AOR). Evaluates staff; comparing objectives and achievements in the assessment. Also coaches employees in their professional career development and process improvements.

Served as Senior Systems Engineer / SCOM Engineer supporting The 401st Brigade in Afghanistan. Supported Windows Active Directory, Exchange Enterprise, VMWare VCenter Stacks, Microsoft Systems Center Configuration Manager and Systems Configuration

Issued discipline whenever necessary as well recommends termination or contract non-renewal when necessary

Manages a multi-million dollar labor/non-labor budget

Provides guidance to staff regarding work procedures and operating instructions

Supervises and participates in the study of operations and procedures and recommends changes to improve methods, procedures, service levels, and operational efficiency

Determines work requirements, priorities, and best use of resources for scheduled operations

Directly supervised 30 personnel

BAE Systems

Doha, Qatar

Sr Project Manager/Theater Lead August 2011 to April 2012

The SE-Deployed Regional Service Center (SERSC) Theater Lead is responsible for the oversight of the SERSC OCONUS program. The Theater Lead is responsible for ensuring that personnel assigned to the program are properly trained and prepared to fully support the SERSC’s IT mission needs. The Theater Lead is responsible for ensuring mission requirements are met and that appropriate BAE Systems and Government personnel are kept informed of the mission status of the program. The Theater Lead is the primary point of contact for all personnel deploying to the Area of Responsibility (AOR). Theater Lead ensures that all personnel receive appropriate safety gear and arrange transportation to their respective locations and are provided housing. Theater Lead maintains a close working relationship with the OIC’s and NCOIC’s of each respective location to ensure the customer is satisfied with services rendered.

Directly supervised 42 personnel

General Dynamics

Fort Bragg, NC

Senior Network Administrator January 2011 to May 2011

Monitors and responds to hardware and software problems utilizing a variety of hardware and software monitoring tools i.e. What’s Up Gold?

Installs and configures network hardware and software

Provides network troubleshooting and support

Provides technical support and training to end-users

Administers network security

Backs up file servers data/disk

Provides complex server maintenance

Provides guidance and work leadership to less-experienced technicians

Maintains current knowledge of relevant technology as assigned

Participates in special projects as required

General Dynamics MACDILL AFB/Camp As Saliyah, Qatar

Help Desk Administrator/Site Lead October 2006 to January 2011

Senior Technician J2, Performed System Administration operations for over 450 workstations and over 1000 users on multiple Networks (JWICS, Stoneghost, CENTRIX, SIPR, NATO Secret, BICES, NIPR, TRANSLAN, DOCEX, and MEDEX) in the Combined Media Processing Center-Qatar and US Central Command Forward to include software, hardware, and network troubleshooting and repair. Provided daily reports for the Operations Officer.

Managed user accounts and computers using Active Directory (Windows 2000 and XP), Exchange Server 5.5 and 2003, policies and permissions, DOCEX system administration, and Network (TCP/IP) maintenance and troubleshooting.

Site Lead; managed 20+ technicians and the daily operations of a forward deployed site. Arranged for flights, billeting, and in-processing as well as personnel movement. Ensured that projects and trouble tickets were handled in a timely manner.

Ran install projects in AOR consisting of installing HP DL380 servers, cisco switches, routers and networking systems. Installed backbone as well as terminated fiber terminations and installed end user devices and ensured connectivity to the top-secret network.

Position required deployments to multiple locations in the AOR to include: Qatar, Afghanistan and Iraq

McNeil Technologies Camp As Saliyah, Qatar

Workflow Coordinator/Intelligence Analyst December 2005 to October 2006

Directed overall control of 60 personnel to maximize effort on processing captured Arabic documents for the purpose of exploiting them for information required by the US Government.

Provided technical direction and leadership by supervising and implementing techniques to track shift production, personnel accountability and quality of the product.

Provided daily reports for the Operations Officer.

Responsible for workgroup data assignment, distribution and workflow management of various media – pre/post translations.

Provided workgroup computer training and allocation of computer resources, security of resources and management of personnel.

Reports Writer – Completed the Daily Watch Report and Full Translation.

Raytheon Springfield, VA

Network Engineer February 2005 to December 2005

Manage secure LAN/WAN using HP Open View, Spectrum and other network management tools

Isolate, troubleshoot, and repair critical circuits including related cryptographic equipment

Isolate, troubleshoot, and repair critical circuits including related cryptographic equipment

Analyze network outages, pinpoint faults, and perform or assign appropriate fix actions resulting in minimal user interruption

Report, both verbally and in writing, all coordinated fix actions to the customer in detail

U.S. Air Force Andrews AFB, MD

Help Desk/Configuration Management Shift Supervisor September 2001 to December 2004

Provided support to a multitude of applications supporting the 89th Airlift Wing 60 partner units and other federal agencies directly supporting the president, vice president, and other senior government leaders

Instrumental to the resolution of more than 700 network trouble tickets

Used remote tools to speed the process with a 99.6 percent success rate

Installed, configured and maintained Window NT/2000

Instrumental in the migration from Windows NT/2000 as well as migrating the base hospital onto the base infrastructure

Maintained 99 percent availability for intelligence applications on critical classified network servers

Repaired and updated anti-virus client software on more than 100 systems. Protected all systems from virus attacks. Standardized user names for 7,500 base e-mail accounts

Responsible for the maintenance and accountability of over 40 network servers valued at over $900,000

Supervised 12 multi-functional technicians supporting over 7,000 network customers

Organized daily briefings on the operational status of more than $100 million worth of communications-computer systems equipment to the commander and higher headquarters

U.S. Air Force Wright-Patterson AFB, OH/Andrews AFB, MD

Electrical Systems Journeyman June 1996 to September 2001

Install, maintain, troubleshoot and repair high/low voltage electrical systems.

Install new equipment and instruct customers in safe and proper usage.

Respond to emergency power outages, determine cause and effect repairs in minimal time.

Utilized specialized meters and equipment in performance of duties.

Troubleshoot and repair street lighting for base housing areas and sports facilities.

Configure and repaired airfield lighting.

Honors / Awards

Managed a four-member team replacing network cards in core servers, increased transmission speed 500%

Managed an initiative, which repaired 100 user workstations infected by a computer virus, cutting downtime by 40% and ensuring 100% data continuity.

Instrumental to the resolution of more than 700 network trouble tickets using remote tools to speed the process with a 99.6 percent success rate

Managed, supervised over 174,000 incidents. Resolving most within minutes of the initial call.

Received a Letter of Appreciation from the Deputy Director of CMPC-Q

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