Project Manager Infrastructure Operations

Ibrahim El Roz

Dearborn, Michigan, ***** • +1-313-***-**** • *.*****@*******.***

linkedin.com/in/ibrahim-el-roz-65056554

Fully Work Authorized. No Visa Sponsorship Required

PROFESSIONAL SUMMARY

Accomplished IT leader with a proven 16-year history of success in steering and elevating IT infrastructure operations teams. Possess expertise in navigating a diverse spectrum of systems and networks, underpinned by a solid management and technical foundation. Proficient in project and IT service management, adept at leading infrastructure operations teams of 20 members (12 in-country and 8 across other countries), Demonstrate the ability to deftly navigate and prioritize amidst complex and challenging demands.

TECHNICAL SKILLS

Ability to provide technical support in a global environment.

Exceptional project management skills in both Agile and Waterfall methodologies ensuring effective planning, execution, and delivery of projects.

Vendor Contracts

Sox Audit / SOC Compliance

IT Disaster Recovery

Infrastructure

Microsoft Dynamics AX, Microsoft Office Suites, Microsoft Project, Microsoft Teams, Microsoft Visio

SysAid Helpdesk Administration and Configuration

Cisco & Sophos: Switch –Router –Firewall -Antivirus Endpoint Protection

HP and DELL servers

ManageEngine -Service desk-OP Manager-Patch Manager

Microsoft Azure Cloud

CyberArk –ProofPoint

VEEAM backup solution

Video Conference -Polycom-Logitech-Cisco-MS Teams

English –Fluent

Arabic –Native language

PROFESSIONAL EXPERIENCE

Self Employed, Michigan, US Feb/2023 – Present

IT Consultant Project Manager (Feb/2023 – Present)

Lead the conceptualization, implementation, and management of resilient technology frameworks, optimizing performance, security, and scalability for diverse organizational needs.

Deliver comprehensive guidance and solutions throughout the entire project life cycle, overseeing planning, execution, and closure.

Collaborate closely with clients to identify and implement strategic technology solutions aligned with business objectives.

IHS Towers, Lagos, Nigeria Oct/2016 – Dec/2022

One of the largest independent owners, operators, and developers of shared communications infrastructure in the world

Senior Manager IT Infrastructure Projects & Operations (Jun/2018 – Dec/2022)

Oversaw day-to-day operations and projects across multiple countries, managing administrative systems, networking, and user services.

Developed and implemented strategic initiatives, policies, and protocols, achieving tangible outcomes; orchestrated fruitful negotiations with third-party vendors, resulting in procurement of essential equipment and software solutions.

Spearheaded the successful implementation of a comprehensive IT Disaster Recovery plan, reducing Recovery Time Objective (RTO) to 4 hours for major systems, 1 hour for critical systems, and 10 minutes for HA/Hybrid systems.

Streamlined infrastructure operations across diverse countries, resulting in a notable 20% improvement in system reliability and efficiency.

Delivered strategic guidance to management concerning technology-related expenditures, value realization, and risk mitigation, fostering well-informed decision-making processes.

Implemented a comprehensive vendor management system that achieved tangible goals by enhancing cost-effectiveness, ensuring punctual delivery, and maintaining the quality of equipment and services in alignment with technical specifications.

Led the successful execution of Security projects

oCyberArk which was integrated with Cisco Firewalls and Switches. Technical team would need to get permission from CyberArk in order to gain access to the network devices.

oProof Point to filter phishing emails and spam.

oSophos and Cisco Firewalls for internal network (local users) and external network (applications facing internet)

IT Project Manager (Oct/2016 – May/2018)

Led the complete lifecycle of infrastructure projects, achieving precise adherence to defined scope and budgetary parameters.

Enabled seamless communication and collaboration across cross-functional teams, stakeholders, and external vendors, resulting in increased efficiency, reduced misunderstandings, and improved project outcomes.

Consistently upheld stringent adherence to industry standards and security protocols, resulting in flawless project execution and safeguarding of sensitive data.

Introduced a project governance framework that enhanced project visibility, leading to a 15% reduction in project timelines.

Led a transformative project that facilitated the smooth transition to a cloud-based infrastructure, delivering substantial cost reductions and enhanced scalability.

Successfully executed a proactive risk management initiative, resulting in the identification and mitigation of potential project disruptions. This approach led to consistently achieving project milestones on time and within budget.

Led the successful execution of numerous projects focused on deploying audio/video conferencing systems across diverse office locations. Orchestrated the integration of technologies from industry-leading providers such as Cisco, Microsoft Teams, Polycom, and Logitech. Employed rigorous project management methodologies to guarantee smooth communication and collaboration among stakeholders and vendors. Met the distinctive requirements of each site while upholding stringent professional standards and achieving technical superiority.

Rabigh Power Company, Rabigh, Saudi Arabia Nov/2007 – Dec/2015

Provides essential utilities; electricity, steam, and water to Rabigh Refining and Petrochemical Company (PRC); jointly owned by Saudi Aramco and Sumitomo Chemical

IT Network Engineer (Nov/2007 – Dec/2015)

Led strategic initiatives to optimize enterprise network management, achieving the design and implementation of scalable and resilient infrastructures. This resulted in a 30% increase in network uptime, reducing downtime-related costs by 25%.

Resolved end-user network issues promptly through effective troubleshooting and support, guaranteeing continuous operational efficiency and minimizing downtime.

EDUCATION

MBA Master of Business Administration American University of Technology, Lebanon, 2016

Electrical Engineering Communication & Electronics Beirut Arab University, Lebanon, 2007

PROFESSIONAL DEVELOPMENT

CCNA – ID (CSCO11813435) Issued (04/2011), Renewed (04/2014), Expired (04/2017)

Lean Six Sigma Training (2018)

Licensed Communication Engineer (member of Order of Engineers and Architects – Beirut since 2008)

Contact this candidate