DEXTER CHAPMAN

Cartersville, Georgia ***** 470-***-**** ad4q43@r.postjobfree.com

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision- making skills and sound judgment to positively impact company success. Scheduling

Consultative Sales

Complaint Resolution

Paperwork Processing

Order Fulfillment

Information Security

Staff Education and Training

Shipping Procedures Understanding

Office Equipment Proficiency

Record Preparation

Quality Assurance Controls

Decision Making

Customer Service Representative, 03/2023 - 08/2023 Lowes Home Improvment – Cartersville

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Streamlined call center processes for improved efficiency and reduced wait times. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers in navigating company website and placing online orders, improving overall user experience.

Auxiliary Operator, 08/2015 - 10/2021

Georgia Power – Euharlee

Enhanced auxiliary system efficiency by conducting regular inspections and addressing issues promptly. Streamlined plant operations for improved performance through close monitoring of equipment status and timely maintenance.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Reduced downtime with meticulous scheduling of preventive maintenance tasks and coordination with team members.

Ensured compliance with safety regulations, implementing protocols and conducting thorough training sessions for the team.

Bindery Lead, 09/2011 - 07/2013

RR Donnelley & Sons Co – Florence, Ky.

Enhanced bindery efficiency by streamlining workflow processes and implementing automation where applicable.

Reduced material waste for cost savings through regular equipment maintenance and proper training of bindery staff.

Managed daily production schedules, ensuring timely completion of projects and meeting customer deadlines.

Implemented quality control measures to maintain high standards in finished products and reduce error rates.

Associate of Arts: Christian Studies, 03/2013

Sure Theology Seminary - Seminole, FL

EDUCATION

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