Daniel J. Dunscombe *** Brookshire Rd. Goose Creek, SC, 29445 843-***-****

ad4q23@r.postjobfree.com

EDUCATION

Type of Degree: Bachelor of Arts Date of Graduation: May 2002

School: Binghamton University, Binghamton, NY Major: History

Minor: None

Type of Degree: Associates

Date of Graduation: August 2016

School: Trident Technical College, North Charleston, SC Major: Network Systems Management

Minor: Network Security; Network Technician

CERTIFICATIONS

Certification Received: CompTIA Security+ Certification Number: COMP001020939503

CHRONOLOGY OF PROFESSIONAL EXPERIENCE

Company: NexGen Data Systems, Inc. Period Performed: 10/2015 - Present Title: Windows Engineer

Location: Charleston, SC

●Configuring and maintaining Microsoft Windows Servers 2008 R2, 2012 R2, 2016 and 2019 in on-premises and GovCloud environments.

●Reviewing security scans to identify and mitigate compliance issues.

●Active Directory Windows domain Group Policy and domain administration.

●Active Directory account creation and management.

●Tier III support - identifying, investigating, and troubleshooting issues tracked in Service Now ticketing system.

●Repairing hardware and software failures.

●Applying Operating System patches and upgrades.

Company: KSH Solutions, Inc. Period Performed: 12/2012 - 10/2015 Title: Sustainment Engineer Location: Charleston, SC

●Configured and maintained Microsoft Windows Servers 2008 and 2012.

●Reviewed security scans to identify and mitigate compliance issues.

●Tier III support - identifying, investigating, and troubleshooting issues (Windows and Citrix).

●Repaired hardware and software failures.

●Applied Operating System patches and upgrades.

●Installed and configured VMware ESXi hypervisor.

Company: SAIC

Period Performed: 11/2010 - 12/2012 Title: Sustainment Engineer Location: Charleston, SC

●Configured and maintained Microsoft Windows Servers 2003 and 2008.

●Reviewed security scans to identify and mitigate compliance issues.

●Tier III support - identifying, investigating, and troubleshooting issues (Windows and Citrix).

●Repaired hardware and software failures.

●Applied Operating System patches and upgrades.

Company: SAIC

Period Performed: 11/2009 - 11/2010 Title: Help Desk Technician Location: Charleston, SC

●Initial point of contact for customer issues.

●Performed basic troubleshooting and triage to isolate and prioritize issues.

●Recorded precise details of system problems for analysis by network and systems engineers in Remedy ticket management suite.

●Monitored active VPN status using proprietary software.

●Monitored server and network status using vendor software.

●Performed trouble ticket status checks with assigned engineers per customer requests.

●Processed user account access applications for higher level review and approval.

●Migrated user accounts to different containers in Active Directory.

●Performed user password resets.

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