Ponomarenko Tetiana

Calgary, Alberta, T*A *L*

587-***-**** ad4pzi@r.postjobfree.com

Summary

Collaborative, friendly and driven professional with over 8 years of experience in the sales industry and other. Delivering high-quality and consistent customer service while multitasking in a fast-paced work environment. Skilled in marketing store products, resulting in a 10% increase in annual store revenue.Enjoying working as a part of a team to achieve sales and team goals.

SKILLS

● Customer Service

● Communication

● Problem solving

● Organized multi-tasker

● Product Knowledge

● Excellent team player

● Fast service worker

● Active listening

● Cash Handling

● Stockroom

● Collaboration

● Ability to convince

● Reliable

● Fast learner

PROFESSIONAL EXPERIENCE

Vagon conductor May 2023 - Oct

2023

Heritage Park, Calgary, Alberta

● Greeted and accompanied guest on a trip around the park

● Informed guests about the park’s attractions

● Actively interacted with park guest and make them happy Merchandiser Aug 2022 - Sep 2023

Walmart Canada-Royal Oak Walmart Supercenter, Calgary, Alberta

● Deal with incoming stock deliveries during night shifts by assisting in unloading trucks

● Sort out received items and make piles according to types of materials

● Stock, replenish and organize shelves and inventory efficiently, 8% faster than other associates

● Stock and organize merchandise stand according to company policy

● Read shelf and box label

● Use a box cutter and a manual pallet jack

● Use a hand-held device for certain aspects of the job

● Organize the warehouse, keep track of sales each day and restock the sold merchandise

● Set up price and promotional signs for product

● Collaborate with other team members and managers Kitchen Cleaner

Euforia Bakery, Wroclaw, Poland Apr 2017 - Oct 2021

● Wash and sanitized large kitchen equipment

● Sweep and mop floors in the kitchen, service area, storeroom, and coolers

● Maintain the kitchen according to ServSafe guidelines for sanitation

● Assist cooks when needed

● Record leftover bakery product amounts to assist the production manager Food service worker May 2013 - Nov 2016

Department of Veterans, Wroclaw, Poland

● Process raw vegetables for use on salad bar

● Prepare salad cart daily for food service worker to bring to salad bar

● Maintain inventories of canned goods, cheeses, and other items for the salad bar

● Assist the cooks with setting up the service lines

● Follow all ServSafe guidelines to ensure food safety

●

Sales assistant Apr 2008 - May 2013

Shopping Mall Eurotop, Poltava, Ukraine

● Provided customer service experience by greeting, listening in exceeding their needs

● Greeted 100+ customers in-store per day, responding to inquiries, helping with purchase decisions and providing exceptional customer service

● Served customers by helping them select products as a result built long term relationship

● Increased sales for 13% through engagement of customers, suggestive selling, and sharing product knowledge

Education

First Aid, Pure Mountain Adventure, Calgary May 2023 Ukrainian Employment Project, Calgary Catholic Immigration Society Feb 2023 Training Courses “Advanced Management”, Poltava, Ukraine May 2014 - Oct 2015 Post-Secondary Diploma in Commerce and Business Administration, Poltava, Ukraine Sep 1993 Volunteering experience

Hotel Marriot, Sousse, Tunisia Apr 2018 - Oct 2021

● Organized people to cleaned the coast from garbage

● Cleaned the coast of hotel and prepared them for the arrival of tourist

● Held meeting among the local population to clean up the environment

● Helped people during the Covid-19, prepared food and provided to people

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