Office expert

MICHAEL LOWE Louisville, Ohio *****

Cell: 330-***-**** Email: *********@*****.***

Professional Summary: Driven business management professional with a 12-year track record of success administrative and operations management. Highly skilled in cultivating relationships and leading high-performance teams focused on exceeding business objectives.

Skills:

• Recruiting

• Client Relations

• Strong problem solving aptitude

• Relationship management

• Verbal/written communication

• Project management

• Personnel management

• Customer satisfaction

• CRM

Work History:

Incept- March 2009-June 2023

Employee Results Lead Recruiter October 22-June 23

• Interviewed and was final decision maker for hiring of all entry level positions

• Tracked all applicant interviews and scheduled second interviews

• Data management

• Hiring Events

• Responsible for all communication with all recruiting software companies including Indeed as well as assessment companies to make sure we were hiring the right applicants for the position.

• Consistently met with management to discuss the progress of new hires and how we can hire the right fit for each department.

• Was responsible for continuing education through recruiting websites/software.

Program Supervisor- May 2011- October 2023 (Was asked to become head of recruiting)

• Ran as many as 5 programs at a time with as many as 60 agents.

• Met with clients on a weekly basis to discuss KPIs, projects, and monthly review of team

performance.

• Received superior quality scores from my team members that we surveyed every

quarter. (Gallup Survey)

• Met all customer call guidelines including service levels, handle time and productivity.

• Oversaw call center employees to ensure customer satisfaction goals were consistently

met.

• Initiated operations improvements to improve overall call center productivity.

• Managed high call volume with tact and professionalism.

Conversational Marketing Expert- March 2009- May 2011

• Took inbound and outbound phone calls for and many as 7 different clients

• Was responsible for hitting average handle time goals, retention goals, and scheduling

appointments for blood donors to show up to donate blood.

Education

Kent State University- Stark Campus August 2006- May 2007 Louisville High School- August 2001-May2004

• Received Diploma

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