Fahima Salehi

Ottawa, ON, 613-***-****, ad4py8@r.postjobfree.com

Retail/Customer Service

Qualifications

Over 3 years of customer service experience

Over 12 years of teaching experience at the elementary and secondary levels

Dedicated to customer satisfaction and professional

Able to work shifts and flexible schedule

Ability to work in a fast-paced retail environment

Great time management, leadership and organizational skills

Quick learner with a positive attitude and responsible

Collaborative team member and able to work independently

Detail-oriented and highly organized

Reliable and punctual and motivated

Software: MS Word, Google platform, docs, slides

Professional Skills

Customer Service

Managed daily operations of gym including opening and closing

Greeted clients and potential clients and answered any questions

Responsible for front desk duties and checking clients into the gym

Managed customers concerns and solved any issues

Participated in team meetings and contributed to a positive work environment.

Maintained fitness machines and contacted vendors when machines not working

Teaching

Prepare subject material for presentation to students according to an approved curriculum and taught various subjects

Teach students using a systematic plan of lectures, discussions, audio-visual presentations, and laboratory, shop and field studies

Assign and correct homework and prepare, administer and correct tests

Evaluate progress, determine individual needs of students and discuss results with parents and school officials

Prepare and implement remedial programs for students requiring extra help

Participate in staff meetings, educational conferences and teacher training workshops

Work Experience

Part Time Student, Academic Upgrading, St. Nicholas Adult High School, Ottawa, ON Sept. 2023-Present

Manager, Victoria Gym, Afghanistan 2018-2021

Teacher, Elementary and Secondary Schools (Various subjects, English, History, Math), Afghanistan 2006-2021

Ghoharshad High School, Genuine Youth High School, Zarifi Academy, Herat Bastan Academy, British Council

Volunteer Experience

Member, Herat Teachers Union, Afghanistan 2015-2021

Advocate, WASSA Organization, Afghanistan 2012-2021

Teacher, Rahim Lala Primary School, Afghanistan 2017

English Teacher, WRDA, Afghanistan 2015

Education and Training

Academic Upgrading, St. Nicholas Adult High School, Ottawa, ON Sept. 2023-Present

Ontario Human Rights (OHR) Commission Working Together Certificate, OHR Code

Customer Service Standard Training Certifiate, Access Forward

Worker Health and Safety in 4 Steps Certificate, Ministry of Labour, Immigration, Training, and skills Development

WHMIS Certificate, Ottawa Catholic School Board

Bachelor Degree in English Literate, Herat University, Afghanistan 2008-2012

Completed 2 of 3 years due to war

References available upon request

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