James F. Lynch

Bonner Springs, KS ***** • 913-***-****

LinkedIn: https://www.linkedin.com/in/jlynch68

IT Project / Program Manager / Security Analyst

Motivated IT professional with 20 years’ experience as project / program manager specializing in telecommunications and information security.

Professional Experience

Manager

Grant Thornton

Center of Excellence Manager – Kansas City, MO 2021 to Present

Manage the day-to-day operations of the Center of Excellence

Coach a team of analysts in their career progression

Participate in quarterly and annual reviews

Collect and analyze productivity metrics data to report on analyst performance and utilization

Coordinate with resource managers and engagement leaders to allocate engagement assignments

Participate in audit functions, including SOC attestation, SOX compliance, and financial compliance

Security Analyst 2018 to 2021

H&R Block

Information Security Analyst – Kansas City, MO

Coordinate rollout of various international security initiatives and applications, including software and hardware implementations

Manage third-party and supplier risk initiatives, including reviewing supplier security postures and controls via documentation (SSAE 16, SSAE 18, ISO, SIG questionnaire), and online resources such as remote calls and reviews.

Driving supplier risk and third-party risk initiatives in various platforms, such as Service Now and OnSpring

-Created online surveys and questionnaires in both platforms for business owners to

input

Reviewed all internal inputs for supplier engagements and approved or rejected engagements based on supplier security posture

Authorize non-standard software installation based on various security controls

Involved in IT PCI audit to assess security of IT applications

Project Manager 2016 to 2018

H&R Block

Field Telecom Project Manager – Kansas City, MO

Managed various upgrade projects at numerous H&R Block field offices. Responsible for identifying candidate offices, ordering upgrades, coordinating resources for installation, eliminating legacy connectivity, following to billing verification

Responsible for ordering all new data and voice connectivity at all H&R Block field offices in the western United States, and coordinating resources for installation

Responsible for solving issues via ticketing system for H&R Block locations in the western United States, utilizing company and vendor resources for troubleshooting and repair

Collecting data for weekly and ad hoc reports

IT Auditor 2009 to 2016

Sprint Corp

IT Vendor Contract and Asset Management – Overland Park, KS

Responsible for locating unused and unneeded data circuits and voice lines, and provisioning disconnect orders on these circuits to drive cost out of the business,

•Initiated and led cross-functional teams to pursue cost savings during a company-wide disengagement of network sites, and eliminate redundancies of service

•Trained and coached ten associates brought onboard who had no familiarity with telecom, and taught a number of internal billing and operations systems.

•Developed homegrown processes for audits and testing

•Audited over 1000 invoices from various providers.

•Audited nearly 500 internal invoices

•Guided these circuits from discovery, to testing for necessity, through the disconnect process, including verification of removal from billing.

•Devised a database to catalogue needed circuits.

•Captured and reported on savings generated by these efforts. By the end of six years the budget had been reduced nearly $100 million

•Nominated for various internal awards

•Operated as the system administrator for the internal order system

•Managed the IT telecom budget preparation for inclusion into the larger IT budget

•Authored all budget submissions and forecasts

•Utilized Sharepoint, Microsoft Excel, Word, and PowerPoint

•Utilized Compass for capacity planning

•Utilized PeopleSoft for writing purchase orders and tracking through supply chain process

Network Engineer 2002 to 2009

Sprint Corp

IT - Retail Network Engineering and Implementation – Overland Park, Ks

•Acted as project manager for all circuit issues pertaining to Sprint retail sites.

•Ordered connectivity to nearly 750 retail sites

•Implemented processes for tracking to all orders to installation

•Implemented processes for testing and troubleshooting.

•Developed an internal template for a database

•Purchased hardware including switches, routers and content engines for retail sites.

•Learned processes and technology for implementing alternate connectivity via SDSL or cable to sites where circuits were not readily available.

•Assisted in some network design, including familiarity with Cisco IP switching, LAN/WAN and VPN environments.

•Evaluated network capacity reports using internal systems.

Network Engineer 2000 to 2002

Sprint Corp

Engineering and Call Center Services – Overland Park, KS

Responsible for ordering all circuits across diverse call center platforms.

•Evaluated and engineered connectivity for internal conference calling product. In two years, ordered, tested and implemented a 60% increase in connectivity.

•Evaluated capacity at three state-sanctioned two-party relay locations.

•Ordered, tested and implemented connectivity for two addition two-party relay centers.

•Performed capacity planning on operator service platforms, and made growth recommendations.

•Catalogued all connectivity for the call center sites, which had not been attempted before.

Associate Engineer 1999 to 2000

Sprint Corp

PCS - Lenexa, KS

Responsible for provisioning and issuing ASRs for T1 level circuits to cell sites, and performing testing and troubleshooting.

•Received direction from the field on new sites coming online and ordered connectivity to nearly 200 sites

•Performed capacity analysis to determine whether enough sites warranted larger regional connectivity via DS3 or higher bandwidth circuit.

•Directed by capacity planning organizations to increase voice trunking to the PSTN, and placing orders with providers accordingly.

•Added additional single voice lines to sites to meet federal lighting guidelines

•Procured and tracked network equipment to its installation in support the local switches.

•Participated in two audits of regional switch sites to collect and catalog connectivity data in databases still in use.

Network Provisioner 1998 to 1999

Sprint Corp

Access Management - Overland Park, KS

Responsible for the provisioning and issuing switched and special access Access Service Requests (ASRs) to local telephone companies in support of network optimization efforts.

•Received direction planning specialists on various regional optimization efforts and placed orders with carriers to move circuits onto new facilities.

•Moved some 3000 individual circuits to new facilities.

•Engaged in some troubleshooting efforts.

•Collected data on these moves for local databases.

•Selected to move to procure the higher bandwidth circuits and troubleshoot their installation.

Education

•Masters of Business Administration- Baker University, Overland Park, KS

•Bachelor of Business Administration - Baker University, Overland Park, KS

Certifications

•AZ-900 Microsoft Azure Fundamentals 2020

•Certified Scrum Master 2016

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