Katherine Marquez

ad4pxv@r.postjobfree.com 623-***-****

SUMMARY

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure

QUALIFICATIONS

Excellent customers service

Communication

Sales and Marketing

Effective Teamwork

Time Management

Cash Handling

Familiar with Microsoft Office

Data Entry

EXPERIENCE

Volunteer Coordinator

Star Dust Building Supplies - Glendale, Arizona (10/2015 - Present)

Making phone calls to volunteers to come and volunteer in the store and help out with our shoppers and help organizing and clean the store,restrooms, dust,vacuum,sweeping and mopping, putting away merchandise and greet our shopper and exiting the out.

VIP Casino Host Assistant

Avi Resort & Casino - Laughlin, NV (05/2010 - 02/2012)

Ensured VIP guests were appropriately accommodated and resolved any VIP guest customer’s disputes and complaints in a timely professional manner. Participated in special events and assisted in organizing and attending functions. Worked with others pertinent staff emphasizing teamwork. Communicated effectively with all VIP guest and management attending to customer requests and needs including making reservations and quoting time wait for guest’s requests. In a fast paced environment handled multiple guests pertaining to the sale and service of alcoholic beverages. Event planning, setting up tables for Guests, and assisted with catering.

Casino Players Club Rep.

Avi Resort & Casino - Laughlin, NV (04/1999 - 05/2010)

Enrolled all new players into the players club, gave proper instruction on the card usage and benefits of the membership and understanding players club enrollment polices and procedures as well as inputting requests for duplicate or lost cards. stayed informed on events and promotions as well as casino floor games, restaurant information, hotel amenities and layout of the property for guest inquires. Assisted management in training new hires

EDUCATION

GED

Needles High School Needles, California

ACCOMPLISHMENTS

Employee of the Month for October 2010

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