Customer Service Los Angeles
Resume:
Helen Jones
Customer Service...Courteous, Friendly / Administrative...Typing, Record Keeping,
Proofreading / Purchasing, Vendor Liaison
Oceanside, CA 92057
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• Excellent Customer/Client/ Service...Vendor Liaison - in person, via telephone
• Computer experience: Microsoft Word, Excel, Outlook, Access, Banking and Purchasing programs, and State of CA program: M.I.S. - Mgmt. Information System
• Excellent Proofreader / Typist
• Desire Remote Position only
#readytowork
Authorized to work in the US for any employer
Work Experience
Teller
PT via S.E.R. Jobs for Progress, Inc - Oceanside, CA August 2015 to March 2016
Responsible for taking deposits and making withdrawals for customers, in person and via telephone. Prepared
Cashiers' checks, transferred monies from savings to credit union card, balanced cash drawer after shift end
Unit Clerk
PT via S.E.R. Jobs for Progres, Inc - Oceanside, CA September 2013 to September 2014
Aid in Supplemental Security Unit: Responsible for entering monthly employment income from claimants, into their files, processed incoming mail and out-going mail, retrieved incoming faxes and distributed
Assistant-PT
via S.E.R. Jobs for Progress, Inc - Oceanside, CA
December 2012 to August 2013
Assisted team which worked with recipients of Unemployment Insurance Extensions. Put Extension packets together, copied forms as needed, reminded clients of appointments Bankruptcy Operations Specialist
J.P. Morgan Chase - San Diego, CA
October 2010 to June 2011
Call center - assisted Chase customers with loan info., took mortgage payments, entered pertinent info. from phone calls into customers' files, accessed Bankruptcy Court's site to check bankruptcy status for customer
Enumerator (Temp)
United States Census Bureau - Oceanside, CA
April 2010 to June 2010
Visited residences of those who did not send in Census questionnaires, interviewed house hold member, recording answers to my questions, submitted completed questionnaires to crew leader Clerk, Purchasing
Ace Aviation Service - Oceanside, CA
July 2008 to July 2009
Worked with owner, with vendors, obtained pricing on outside sourcing, u utilized Access & Outlook Assistant/Clerk Seasonal
De Pauw Business & Tax Service - Vista, CA
January 2008 to April 2008
Answered phones, greeted clients, prepared tax folders, processed outgoing mail, took payments Jr. Buyer
Hydraulics International, Inc. - Chatsworth, CA
November 2004 to January 2006
Procured and bought raw materials, responsible for vendor liaison, utilized computer software Made2Manage, Outlook, Excel, managed vendor data base Receptionist (Temp)
Spraytex, Inc - Valencia, CA
November 2003 to June 2004
Manufacturing environment - Greeted clients, answered phones, provided information, utilized MAS 90
- to assist with Accounts Receivable, ordered office supplies Unit Secretary/Accident Investigation Clerk - Castaic Scales / CHP Newhall Castaic Scales / Newhall Highway Patrol Office - Newhall, CA June 1996 to December 2000
Unit Secretary: Answered all phone calls for our Department, did Proofreading and corrections of rough drafts, given to me by the Sgt or Lieutenant, then typed letters, memos, emails, reports. Arranged travel and itineraries, did time keeping of employee hours from time sheets into data base, personnel files mgmt / Assisted Accident Investigation Officer: entered accident data into CHP computer program, kept records on accidents and photos taken at accident scene, assisted public at front desk, with copies of accident reports, with ordering copies of photos, and impounded vehicle retrieval Education - Valley Jr. College - Journalism, L.A. Cnty Mira Costa College - Auto Cad, Oceanside, CA
Education
Some College in Journalism
Valley College - L.A. County, CA
September 1982 to June 1983
None in Journalism
MiraCosta College - Oceanside, CA
None in Drafting 1 - Auto Cad
MiraCosta College - Oceanside, CA
Skills
• Journalism
• AutoCAD
• Writing Skills
• Purchasing
• Procurement
• Customer Service Experience (10+ years)
• Clerical (10+ years)
• Typing
• Transcription (2 years)
• Time & Attendance Systems (2 years)
• Record Keeping (10+ years)
• Microsoft Word (5 years)
• Microsoft Excel (5 years)
• Vendor Liaison (5 years)
• Microsoft Outlook (5 years)
• Management Information System (MIS) (3 years)
• Formflow - for Purchasing (2 years)
• Made2Manage - Purchasing Program (Less than 1 year)
• Microsoft Access (1 year)
• Vendor Management
Additional Information
• My communication skills are excellent, I have a lot of patience, am courteous, a good listener and enjoy helping people.
• Able to manage my time well, and to prioritize my work easily.
• Enjoy helping people, and researching their inquiries/problems, to find resolutions
Contact this candidate