Karen P. Samuels

** ******** *****

Calumet City, IL 60409

708-***-****

SKILLS: HEAVY CUSTOMER SERVICE

STRONG ORGANIZATIONAL SKILLS

DATA ENTRY

EXPERIENCE

*/****- */**** ***’S DISCOUNT FURNITURE PHONE: 708-***-**** Calumet City, IL 60409

Safety Ambassador/Greeter - Per CDC guidelines, I made sure all customers were wearing masks and social distancing throughout the store in addition to monitoring occupancy limits. I took temperatures and offered hand sanitizer to all customers and employees entering the store on a daily basis. 1/2016 - 3/2020 Retail Office Associate - I entered customer orders and processed payments to proper accounts. Answered incoming calls and responded to customer inquiries in a timely manner. Maintained all open orders and scheduled deliveries for customers. I was awarded many times for 100% accuracy for the “Mystery Shops” contest. 8/2004 – 5/2015 CAR FINANCIAL SERVICES PHONE: 704-***-**** Charlotte, NC 28262

Account Analyst II - Posted all dealer and customer payments that came into the office. Sent paid off accounts back by copying titles and contracts and overnighting to dealers. Updated weekly spreadsheets for field representatives and prepared daily bank deposits.

2/2003 – 8/2004 KELLY SERVICES PHONE: 704-***-**** Charlotte, NC 28262

Customer Service - Various temporary positions included working at the courthouse, reception at law and architectural firms, and data entry at an auction house. Employee of the Month – I was awarded a certificate by the office manager for exceptional work I had done in the month of February i 10/2001 – 2/2003 CONCENTRA INTEGRATED SERVICES PHONE: 704-***-**** Charlotte, NC

Receptionist – Daily duties included processing medical referrals and maintaining all files and supplies for the office. Assigned all related case managers. 7/1997 – 5/2001 MINNESOTA TEEN CHALLENGE PHONE: 612-***-**** Minneapolis, MN 55404

Administrative Assistant – I was responsible for startup and maintenance of all student files (teens and adults) which included responding to court orders in a timely manner. Scheduled appointments for students with counselors on a weekly basis. Karen P. Samuels

Resume - Page 2

CERTIFICATES:

1/2013 - 3/2013 LEAGUE OF WOMEN VOTERS - Civics 101 Charlotte, NC 28204