NAVNEET

SHARMA

***- ***-****

ad4pvw@r.postjobfree.com

Edmonton, AB T6C1B5

CONTACT

SKILLS

• Verbal and Written Communication

• Excellent Communication Skills

• Time Management

• Sales

• Microsoft PowerPoint

• Microsoft Word

• Microsoft Excel

• Problem-Solving Ability

• Call Center Operations

• Customer Account Management

• Invoice Preparation and Processing

• Spreadsheets

• Conflict Resolution

LANGUAGES

• Hindi

Fluent

• Punjabi

Fluent

• English

Fluent

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. PROFESSIONAL SUMMARY

Account Manager

Right choice flooring, Edmonton, AB

Administrative Officer

Prince building material store, Khanna, Punjab

Customer Service Representative

Prince building material store, Khanna, Punjab

EXPERIENCE

January 2023 - Present

• Utilized problem-solving skills when dealing with difficult customers.

• Analyzed sales data to identify trends, opportunities and risks.

• Followed up with customers after sales to gain feedback.

• Entered customer transaction information into company databases. Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.

•

August 2021 - November 2022

• Maintained files and filing, keeping sensitive information confidential.

• Answered phone inquiries, directed calls and took messages.

• Maintained office inventory by assisting with supply orders.

• Used Microsoft Office Suite to create and revise documents and presentations. January 2018 - July 2021

• Performed data entry tasks accurately and in a timely manner.

• Provided exceptional customer service to ensure customer satisfaction.

• Resolved customer complaints promptly and efficiently. Developed strong customer relationships and loyalty through effective communication.

•

Responded to telephone inquiries and complaints following standard operating procedures.

•

EDUCATION

December 2023

Project Management and communication skills

Macewan University, Edmonton, AB

Computer Applications

Anureet Computer Center, Punjab

Bachelor of Science (B.S.) in Non-medical

Guru Nanak National college, Punjab

High School Diploma

S.K.S Public School, Punjab

August 2022

May 2021

March 2018

Walid Najm — Nova Style Flooring

Manager

ad4pvw@r.postjobfree.com

Priyanka Sharma — Right Choice Flooring

Owner

780-***-****

ad4pvw@r.postjobfree.com

Sachin Arora — Walmart

Manager

ad4pvw@r.postjobfree.com

Param Moudgill — Prince Building Material Store

Owner

ad4pvw@r.postjobfree.com

REFERENCES

Manager

Director

Friend

Director

Contact this candidate