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Fayyaz Ahmed

Karachi, PK ad4pvi@r.postjobfree.com +92-336*******

https://www.linkedin.com/in/fayyaz-ahmed-5a2833164 SUMMARY

Dedicated Gate Supervisor with eight years of continuous service at Hutchison Port Karachi International

Container Terminal, currently serving in a leadership capacity. Expertise in overseeing gate operations,

coordinating personnel, and ensuring seamless container handling. Proven track record of implementing process

improvements to enhance efficiency and productivity. Skilled in regulatory compliance, safety protocols, and

team management. Known for fostering a collaborative work environment and achieving operational excellence.

Committed to driving continuous improvement initiatives and contributing to the success of the terminal.

EXPERIENCE

Operations Officer

Hutchison Port KICTL October 2016 - Present, PK, Karachi

• Country: Pakistan

• Gate Supervisor

• Hutchison Port Karachi International Container Terminal

• Responsibilities:

• - Oversaw daily gate operations, ensuring efficient and timely handling of container traffic.

• - Managed a team of gate personnel, providing leadership, training, and performance evaluation.

- Developed and implemented standard operating procedures (SOPs) to streamline gate processes and minimize

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• delays.

• - Enforced safety protocols and regulatory compliance to maintain a secure working environment.

- Coordinated with terminal stakeholders, including trucking companies, customs officials, and port authorities, to facilitate smooth cargo flow.

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- Conducted regular audits and inspections to ensure adherence to company policies and industry standards.

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- Implemented technology solutions, such as gate automation systems, to improve operational efficiency.

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- Resolved customer inquiries and complaints promptly, ensuring high levels of customer satisfaction.

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- Contributed to strategic planning initiatives aimed at optimizing terminal throughput and enhancing operational

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• performance.

• Achievements:

- Successfully reduced gate processing times by 20% through the implementation of process improvements.

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• - Received commendation for achieving zero safety incidents in the gate area during tenure.

- Implemented a training program for gate personnel, resulting in enhanced skills and improved productivity.

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- Played a key role in the successful integration of new technology systems, leading to increased operational

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• efficiency.

• Skills Utilized:

• - Leadership and team management

• - Process improvement and optimization

• - Regulatory compliance and safety management

• - Stakeholder coordination and communication

• - Problem-solving and decision-making

• - Customer service and relationship management

• - Technology integration and utilization.

Food & Beverage Supervisor

Sheraton Hotel & Resort October 2014 - April 2016, PK, Karachi

• Country: Pakistan

• Food and Beverage Supervisor

• Sheraton Hotel

• Responsibilities:

• - Managed daily food and beverage operations, including restaurant, bar, and banquet facilities.

- Supervised a team of servers, bartenders, and support staff, ensuring high standards of service and guest

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• satisfaction.

- Coordinated with the culinary team to maintain quality control and consistency in food preparation and presentation.

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- Conducted pre-shift meetings to communicate service expectations and review special events or promotions.

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- Oversaw inventory management, ordering, and stock control to minimize waste and optimize cost efficiency.

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- Implemented and enforced standard operating procedures (SOPs) for food safety, sanitation, and hygiene.

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• - Resolved guest complaints and concerns promptly, taking appropriate corrective action as needed.

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• - Provided training and development opportunities for staff to enhance their skills and performance.

- Collaborated with other departments, such as sales and marketing, to execute special events and promotions.

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SKILLS

DIGITAL SKILLS

Microsoft Office / Social Media / Microsoft Excel

Contact this candidate