Brandy Lock

Saint Johns, FL *****

847-***-**** - ad4pux@r.postjobfree.com

Professional Summary Organized and dependable candidate capable of successfully managing multiple priorities. I possess a willingness to take on added responsibilities to help the team achieve its goals while maintaining a positive attitude. Skills Reliable team player and strong individual contributor with expertise in customer service, data entry, cash application and problem resolution. Proficient with Outlook and MS Office Suite.

Work History 2015 – 2023 Operations Analyst

Wells Fargo Distribution Finance – Hoffman Estates, IL

Applied incoming customer payments from cash queue into the system of record per documented processes and procedures while maintaining daily service level agreements.

Worked closely with a variety of account managers to ensure proper application of payments and credit memos.

Handled inbound customer calls answering questions and directing to appropriate departments.

Supported operations with customer support initiatives to improve overall effectiveness of team performance.

Conducted thorough reviews to devise and deploy improvement strategies.

Provided feedback and ideas for streamlining existing processes/procedures for efficiency and accuracy.

Collaborated with colleagues and management to resolve issues and achieve team goals. 2014 – 2015 Sales Specialist

Pandora - Schaumburg, IL

Educated customers on product features/benefits while selecting the best options to meet their individual needs.

Provided first rate service to all customers and potential customers both in person and over the phone.

Built rapport with customers to ensure their needs were met, striving to make every customer a repeat customer.

Maintained customer relationships post-sale to ensure satisfaction.

Worked diligently to resolve any customer technical or service issues. Education High School Diploma

Wm. Fremd High School – Palatine, IL