Rachael

Kotschessa

-Technology

-Communication

-Education Services

Technology Specialist

Lancaster, PA 17601

(Relocating)

Phone: 717-***-****

Email: ad4pto@r.postjobfree.com

Website: Https://www.linkedin.com/in/rachaelkotschessa Education

Overview of Skills

Bachelor of Science in Communications (Broadcasting)

-Millersville University

Technology and Communication Expertise Within the Education System 8+ years of communication services.

5+ years of technology services.

4+ years of educational services.

Technology

● Media technology focus in college

● Knowledgeable of many computer programs and softwares

● Broad insight of different operating systems (IOS, apple, windows,ect)

● Current admin of multiple platforms including MDM

● Proficient in video, photo, and audio editing

● Wedding coordinator/DJ experience

● Management of a broadcasting studio and creating news channels

● Remote work experience

● Familiar with coding/scripting and site management

● Experience with audio mixers, soundboards, and music programs

● Ticketing system escalation agent/admin

● On sight repair of multiple devices

Communications

● Proficient in HR, HIPAA, and other company policies

● Strategic PR skills

● Expertise in public communication and collaborative relationships in the workplace

● Customer/client service expertise while managing multiple responsibilities

● Excellent typing and computer skills 80+ WPM

● Studio production experience in broadcasting news/announcement shows

● Website design

● Designated email and phone response coordinator

Education Services

● Expertise in public school software and technology, K-12

● Clearance certifications in background checks and child abuse

● Elementary Education Building Tech Lead

● Proficient in school district websites such as PowerSchool, Frontline, Schoology, and Google Classroom

● Paraprofessional for middle school special education

● 1 year substitute teaching

● 3 years of tutoring experience K-12 (core subjects) Work Experience Building Technology Specialist- Unionville-Chadds Ford School District

August 2021 -Present (Kennett Sq, PA)

● Elementary School Building Tech Lead for 3+ years, servicing over 600 end users including students, parents, and staff

● Repair devices such as computers, chromebooks, printers, smart boards, ect.

● Trained agent in a ticketing system known as Freshworks

● MDMmanagementsuchasJamf,Google admin, ect

● Admin for multiple accounts with back end knowledge of several websites and programs

● Expertise in crisis management with technology topics

● Troubleshooting programs, network, and Active Directory issues

● Record student announcements in a broadcasting studio, as well as editing post video production

● Host of live stream and virtual meetings

● Communication coordinator for the building

● Inventory audits, ordering, and enrollment for devices building wide NOVAMAGIC Entertainment- Wedding/Special Event DJ

November 2019- Current (Lancaster, PA )

● Coordinating wedding audio plans with clients using timelines

● Produce Ceremony audio including music or mics

● Produce Reception audio including music, mics, narration, and taking requests

● Providing appropriate music for kid-friendly events such as fundraisers, school dances, birthday parties, and more

● Balancing and troubleshooting audio issues

● Close collaboration with clients to ensure satisfaction STS (Substitute Teaching Service)- District Substitute Teacher September 2020- Current (Unionville Chadds Ford School District)

● Take attendance and collect any notes for the office

● Monitor students and offer assistance with classwork

● Review and teach the lesson plan for the day

● Multitasking by providing individualized attention to students on zoom(remote) and in-person students

● Providing detailed notes for the teacher

● Providing extra relief/coverage at any given time Solanco School District: Emotional Support Aid

November 2019- September 2020 (Quarryville, PA)

● Small group testing with students for educational support

● Supervise children with additional social and educational needs in the classroom setting

● Collect homework for classrooms

● Create study groups with students

● Assist teachers in any tasks they need

● Communication skills within a team setting and with students Coresource: Customer Service Rep/Claims Analyst

July 2018 - November 2019. (Lancaster, PA)

● HIPPA compliance, PHI, and Medicare guidelines

● Navigate heavy calls

● Responsibilities include: addressing member concerns, appeals, medical claims and benefits

● Ensure team morale through the Champions team

● Everyday use of Excel, Microsoft Word, OneNote, and Adobe PDFs Awards, Certificates,

Clearances

Program/Software Experience

References

● Frederick Douglass National Debate Club for Millersville University- 2017 Award

● CPR & First Aid Certification

● PA Emergency Teaching Certification

● PA Life insurance License

● Admired Leadership Course Certificate

Clearances

● ACT 34 –PA State police criminal record check

● ACT 151- PA Child abuse history clearance

● Federal criminal history background check and fingerprints Internet: Chrome, Safari, Firefox, Internet Explorer, Microsoft Edge Operating Systems: Android OS, Apple IOS, Mac OS, Windows OS Office: Microsoft Word, Excel, Google Docs, Drive & Slides Bookkeeping : Veribalance, SurePOS, Surebooks

Photography: Adobe Photoshop, Lightroom

Videography: Avid Media Composer, Adobe Premiere, Imovie, Windows Movie Maker

School Related: Schoology, Google Classroom, D2L,Moodle, Frontline, Canvas, Seesaw, Powerschool

Technology Admin: Jamf, Google Admin, Finalsite, Peachjar, Smart Remote Console, FreshService, VRx3

Other: Hootsuite -Social Media Marketing & Management Edward Novakoski- Prior teacher and coworker

Phone: 717-***-**** ) Email: ad4pto@r.postjobfree.com Ashley Givler- Colleague

Phone: 717-***-****)

Crystal Venema- Current coworker

Phone: 515-***-****) Email: ad4pto@r.postjobfree.com

Heidi Boyer- Current coworker

Phone: 414-***-****)

Letter of recommendation available upon request.

Contact this candidate