J E N N I F E R C O O K

515-***-****

ad4ps2@r.postjobfree.com

EXPERIENCE

Treatment Plan Coordinator, Dental Office, Apr 2022 Current, Johnston, IA Opening and closing the office daily.

Checking phone messages and emails and replying in a timely fashion. Verifying dental insurance benefits.

Interacted with patients and families to orientate and educate about treatment programs.

Arranging and implement payment plans for patients. Supported billing department by posting receivables, following up on outstanding account balances and coordinating invoice mailing. Received incoming calls, answered questions and scheduled patient appointments. Greeted patients and visitors and managed patients in order of appointment time. Monitored dentist schedules and coordinated patient appointments. Maintained patient charts.

Assisted patients in completing required paperwork, including insurance information and financial arrangements.

Maintained general filing system and files electronically or manually according to type.

Reviewed patient charts for completeness, verifying missing information to improve data quality.

Handled credits and collections, preparing and sending financial statements or bills and keeping financial records.

Managed office inventory to prevent shortages and disruptions to operations. Advised patient of preparations required for scheduled procedures. Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests and arrange specialist referrals.

Insurance Coordinator, Oral Surgeons, PC, Oct 2021 Apr 2022, Des Moines, IA Verified patients' dental insurance benefits and obtained pre-authorizations. Prepare and file insurance claims.

Followed up with insurance carriers on unpaid claims to obtain reimbursements. Frequently calculated and verified premiums, adjustments and reserve requirements by using standard insurance rate charts.

Handled high volume of claims with strong attention to detail. Patient Financial Coordinator, Oral Surgeons, PC, May 2017 Oct 2021, Des Moines, IA Explained financial policies and available resources for alternative payment arrangements for patients and families.

Prepared daily financial journal with bank deposit and necessary paperwork to send to centralized billing for record purposes.

Exhibited proactive customer service skills by resolving patient concerns regarding JC

billing and collections.

Scheduling Coordinator, Oral Surgeons, PC, May 2005 May 2017, Des Moines, IA Kept medical records and correspondence current and accurate to maintain smooth operations.

Coordinated patient appointments and provided instructions for examinations and procedures.

Maintained general filing system.

Delivered excellent customer service and facilitated development of patient and clinician relationships.

Pulled correct medical charts for doctor based on schedule of patients to be seen. Scheduled and managed appointments and reduced no-shows by proactively confirming appointments.

Administrative Assistant, Westover Christian Childcare Center, Oct 1996 May 2005, West Des Moines, IA

Supported the director by processing correspondence, documents, and reports. Filed and retrieved documents and entered into company database. Managed scheduling and staff coverage.

Organized files and sensitive documents.

Greeted visitors upon arrival and directed guests to appropriate areas. PROFESSIONAL SUMMARY

Efficiency-driven and highly organized insurance coordinator enthusiastic about meeting dynamic office needs. Talents include maintaining file systems, organizing mail and offering skilled clerical support. Trained in, basic accounting, accounts receivable and insurance claim billing. Equipped for fast-paced work and changing daily needs. Flexibility to respond to different work situations. ADDITIONAL INFORMATION

PCIHIPPA certified

OSHA Hazard Communication Certified

OSHA Blood-born Pathogens Certified

Infection Control Certified

CPR & First-aid Certified

Covid-19 preparedness certification

Covid-19 vaccination card

available upon request

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