STEPHANIE MARCAURELE

*** ***** ** ****** ****, TX · 210-***-****

ad4pqu@r.postjobfree.com

• Im Authorized to work in the US for any employer EXPERIENCE

JAN. 2021 – DEC. 2023

PRIME CALL CENTER REP., SPIRE RECOVERY SOLUTIONS

• We make outbound calls to accounts for debt. Once we get the consumer on the phone, we transfer to the collect handling their account.

• We operated on Clean Collect on chrome. And I have used 2 different phone systems. (Jitsi, and Bria). We must meet a goal of over 325 calls per day.

• We are trained to keep our composer during high stress situations, like being yelled at or being hung up on. The consumers are sometimes out of hand, so we learn to try and deescalate the situation.

JUNE 2019 – DEC. 2020

CLEANING TECHNICIAN, THE CLEANING FORCE

• Responsible for cleaning and maintaining the Household we are sent to by evaluating and taking charge of each section and at time.

• While working a house, We start from the top down

• This job taught me better time management, patience and better awareness to details big and small.

• Learned organizational skills, and interior etiquette. FEB. 2018 – JUNE 2019

CASHIER and BARISTA, CORNER BAKERY CAFÉ

• Memorizing the menu, handling the incoming and out going order.

• Cash handling, Catering, Answering phones for to go orders.

• Managing Foodsby orders, and delivering them to the companies in the right order and on time.

JUNE 2010 - FEB. 2018

COOK / CASHIER / WAITRESS / CANDY LADY- HOMEMADE FUDGE MAKER, COUNTRY PRIDE TA

• Cash handling, Managing orders and candy deliveries, Taking orders and delivering it to the correct table. Learning how to use a kettle to make fudge. Having a lot of responsibilities.

• Having a part in the hiring process, for multiple employees

• Went into manager training.

2

• Doing the process of END OF DAY,which mean closing out the cash drewers, counting them down taking the extra cash from profit and making a drop. Then entering it in to the portal.

EDUCATION

MAY 2011

HIGH SCHOOL DIPLOMA, CANYON LAKE HIGH SCHOOL

CLASS’S TOOK:

• CLOTHS DESIGNING

• HOME EC.

• ROBOTICS

• P.A.L.S

SKILLS

• Cash handling

• Customer service

• Cooking- grill and buffet

• Food prep. And ordering

• Cleaning experience (Residential and

commercial)

• Bria and jitsi Phone systems

• Meeting daily and monthly quota

• Call center 2yrs

• Computer skill

• Microsoft Word

• Leadership experience

• Home care

• Time management

• Google sheets

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