Sharmin Sultana

***** ****** *****

Sterling Heights, MI 48310

(313) 423- 2736

ad4pmz@r.postjobfree.com

CAREER SUMMARY

● Dependable and energetic professional with 6+ years of progressive experience in the customer service field with different companies. Serving customers by telephone or in person to provide them with information about products, services, and making sales. Proficient in taking and entering orders, meeting standards for quality services, and being assessed for customer satisfaction.

● Able to handle high volume calls in a fast paced environment, with little to no supervision, while providing the highest quality of customer satisfaction. Excellent communicator, with great listening and writing skills.

EXPERIENCE

Payroll Assistant/ Recruiter, Michigan Staffing, October 2020- present

● Assisted with payroll using ADP

● Created and completed grids to confirm company gross profits

● Created and tracked invoices to send out to clients for payments

● Recruited 3-5 employees each week to join our team Caregiver, Mersiha Home Care, January 2020- current

● Visited patients and assisted with daily living tasks

● Helped patients with showers, bed sheet changes, vacuuming and cleaning the house

● Treated patients as family

Corporate Provider Services, Meridian Health Care, February 2019- December 2019

● worked in a fast paced environment making phone calls to provider offices obtaining information for credentialing

● reviewed provider applications before credentialing and entered data into the database

● handled new projects with 100% accuracy and attention Insurance Processing Associate, Proctor Financial, Troy, MI - November 2016- January 2019

● worked in a fast paced environment completing declaration pages, invoices, delete of interests, and cancellations

● processed on the MSP/LPS system

● would regularly be in contact with the insurance agents, carriers, and the borrower through the phone.

● handled the team inbox which required responding to fellow teammates, the client, insurance agents and

borrowers

● Professionally pursued problem solving, planning and organizing, and interpersonal skills. Sharmin Sultana

36122 Almont Drive

Sterling Heights, MI 48310

(313) 423- 2736

ad4pmz@r.postjobfree.com

● completed return checks, add reports, and disbursement reject reports which required thorough knowledge

of the clients requirements and expectations

● would always exceed daily goals and average to 100% or more on a weekly basis Call Director, Apple Minacs, Southfield, MI- December 2014-February 2015

● answered incoming calls and directed the customers to the appropriate departments while being monitored

● completed warranty transactions or properly accommodate appointments.

● Worked in a high volume environment where I answered 350+ calls a day and earned 90% or above ranking for my time being there.

Customer Service Rep, Micro Center, Madison Heights, MI — May 2014-December 2014

● Successfully handled three departments

● Worked returns/exchanges, regular check-out line, and web orders.

● provided world class customer service

● assessed every week by customer surveys and ranked 95% or above at all times, ranking one of the top performer selling warranties and providing the best of customer service Cashier, Church’s Chicken, Detroit, MI — December 2012- May 2014

● As a cashier, I assisted with food preparation, taking and serving orders, and maintaining a clean and healthy environment for our guests. I served as a leader in the company taking over responsibilities when we were short of staff, doing management jobs, helping with food preparation, and completing orders.

Student Assistant, WIA, Warren, MI — October 2011- August 2013

● Assisted with making copies, filing and organizing papers and the classroom for the teacher.

● Remained time-maintained and assured everything was completed before class sessions begin.

EDUCATION

● Wayne State University

● Fitzgerald Senior High School

SKILLS

● Proficient in Adobe Photoshop, Microsoft Word, Excel, Powerpoint, Outlook

● Typing speed: 70 wpm

● Bilingual: English, Bengali

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