Customer Service Agent

**** *********** **** **

Atlanta GA *****

Cellular: 404-***-****

Email:*********.**@*****.***

Kijonnia Justice

Professional Summary

Experience

Education

●Exemplary organizational, customer service and problem-solving skills

●Ability to establish rapport and maintain boundaries

●Ability to work in culturally-diverse settings, be culturally sensitive and appropriate

●Ability to work independently and collaboratively with a strong sense of focus

●Dedicated, self-motivated, technology-savvy individual who easily grasps new concepts and methods

●Ability to work well and be calm in a stressful environment

July 2017 - December 2020

Tsys, McDonough,

Customer Service Agent

large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Meet personal/team qualitative targets

Comcast Call Center, Norcross, GA. December 2015 - July 2017

Inbound Rep, telesales

●Strong Interpersonal communication skills.

●Problem analysis and problem solving.

●Organizational skills and customer service orientation.

●Adaptability and ability to work under pressure.

●Initiator

Little Apron Academy, Atlanta, GA. September 2020 – Present

RECEPTIONIST

Greeting Visitors in professional manner

Answering Phone Calls

Customer Service

Completing Administrative Task

Directing Persons to correct destination

Appointment reminders

2009 Forest Park High School Graduate - High School Diploma

REFERENCES UPON REQUEST

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