CELESTINA PENA

Houston,Tx *****

ad4ply@r.postjobfree.com

989-***-****

Highly motivated and dependable Customer Service Representative with 4+ years of experience, Seeking to take the next steps in my career with a company that allows me to grow and expand my skills. .

Clearview LLC

Lisenced insurance agent April 2023- Feburary 2024

•Taking inbound calls

•Enrolling medicare beneficiaries into MAPD plans

•Medicaid and Medicare checks

•Meeting metrics/ 2+ sales a day

•rapport building

•Cms system

•data entry

•navigating between different systems/mulitasking

•Rebuttling

Amerisave Mortgage Corporation

Customer support specialist February 2021 – April 2023

•Taking inbound and outbound calls

•Cold calling

•400+ calls daily to up-sale mortgage services

•Exceeded daily metrics

•Recorded all customer and call history information on a CRM software

•Verified and updated customer information

•Maintained a high level of knowledge of the market and services

•Build rapport with customers

Direct Dialog

•Customer service representative September 2019 – February 2021

•Answer inbound calls

•Assist customers with their DTE energy bills and accounts.

•Exceeded daily metrics

•50+ calls daily

•Resolved any issues or complaints

SKILLS

•Customer service

•Sales

•Data entry

•Computer skills

•Cold calling

•Account management

•CRM software

•Communication skills

•Time management skills

•Creativity

•Problem solving

•Marketing

•Active listening

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