Rachelle Taylor

Colonial Heights, VA *****

ad4plw@r.postjobfree.com

+1-804-***-****

experienced csr in communicating with clients, answering questions and meeting different needs. Listen carefully to questions, reasearches correct answers and escalates calls requiring high-level responses from other departments or supervisors. Diligent about documenting caller interactions for tracking and future communications

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Firstsource Solutions - Colonial Heights, VA

October 2023 to February 2024

provided prompt customer support with a professional, friendly, and patient attitude. CSR - Customer Service Representative

Everise - Remote

October 2022 to August 2023

Answered 250 (avg) calls per day exceeding quota by 15% within the marketplace. Warehouse Worker

Perdue Farms, Inc. - Prince George County, VA

November 2019 to December 2020

met or went above average for the day . trained new employees on job and made them ready for production floor without supervision.

Quality Inspector

Hill Pheonix

June 2015 to October 2019

Oversaw and inspected the overall conditions of the manufacture products. Cashier/Customer Service Representative

Burger King - Petersburg, VA

March 2013 to May 2019

Handle cash and credit card transactions, assist customers with orders, and in charge of daily meal preparations

CSR - Customer Service Representative

GDIT/Maximus - Chester, VA

March 2014 to May 2016

Answer calls about health insurance update information and process payments Education

GED

pathways - Petersburg, VA

January 2013 to July 2013

Skills

• Time management

• Data collection

• Typing

• Customer service

• Help desk

• Clerical experience

• Microsoft Word

• Sales

• Windows

• Research

• HIPAA

• Microsoft Office

• Technical support

• Zendesk

• Microsoft Outlook

• Microsoft Excel

• E-commerce

• Social media management

• Google Suite

• Data analytics

• AdvancedMD

• Conflict management

• Medical terminology

Certifications and Licenses

Customer service

May 2013 to Present

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