JoseGaddieJr.

***N.Rainbow#****

LasVegas,NV*****

Phone#702-***-****

OBJECTIVE:Usingmyrecenttrainingandpastexperiencetopartnerwithanestablished, professional

organizationthatisreputableandcustomerservicefocused.Ibelieveinprovidingethical, resultsdriven

serviceformyemployersandclients.

CLIENT/CUSTOMERRELATIONS

20+yearsinthecustomerserviceandsecurityfields.

Exerciseindependentjudgmentbyorganizingandprioritizingtasksandclientrequests. Communicateclearlyandpromptlywithclientsandguestregardingrulesandpossibleviolations asneeded.

LEADERSHIPANDTRAINING

Supervisedandtrainedateamofotherofficersandguards. Conductedemployeeobservationsandtrainingonallshiftteammembers. ADMINISTRATIVEDUTIES

Type25to30correctedwordsperminute

Dataentryandfiling

Copying,faxinganddistributingdocumentstoincludesortingmail Schedulingappointmentsforclients

Composingcorrespondenceindependently

Liaisontopublic

Receptionistdutiestoincludegreetingvisitors,customerserviceandansweringcalls. MISCELLANEOUSSKILLS

MSWord,MSExcelexperience

ExcellentCommunicationandInterpersonalskills

Knowledgeofcertainlawsandconfidentialityrequirements 20+yearsofcashhandlingexperience

JoseGaddieJr.

848N.Rainbow#2026

LasVegas,NV.89107

Phone#702-***-****

Objective:

Usingmyrecenttrainingandpastexperiencetoobtainanopportunity. Education:

M.L.KingHighSchoolPhiladelphia,PA

HighSchoolDiploma

Tri-CityBarberSchoolPhiladelphia,PA

Diploma:Barber/HairStyling

PennsylvaniaStateLicensedBarber

BreslinLearningCenterPhiladelphia,PA

Certificate:ComputerUpgradeTraining

Certificate:TherapeuticStaffSupportAide

RedCrossPhiladelphia,PA

T.A.M.TechniquesofAlcoholManagement

LasVegas,NV

Certificate:CPRTraining,Nevadastatehealthcard,Non-GamingLic. CDLADriversLic.

Skills:

*ExcellentCommunicationandInterpersonalskills.

*ExceptionalOrganizationalandAnalyticalabilities.

*Experiencedinworkingwithpublic.

*CertificationinCPR.

RelevantExperience:

*BoydGaming(ArmedSecurity)

Oct2019-Current

FremontHotel&Casino,MainStreetCasinoHotel

Patrolledthecasinofloor,assistedwithtransportofcashandcasinochips,escortedemployees onthecasinofloortocompletetasks,checkedinsideandoutsideforsuspiciouspersonsand activitieswhiledrivingthecompanyvehicle,completedactivitiesreports,andadvisedother officersaboutissuesaroundtheproperty.Givencontrolaccesstosecureareas.Completed in-housetraining.Escortedguestson toursofthecasino. JoseGaddieJr.

848N.Rainbow#2026

LasVegas,NV.89107

Phone#702-***-****

*Sitel(ActingFloorSupervisor)

420PilotRd.,Henderson,NV.89014

March2013-May2018

Primarypointofcontactforinternetserviceprovider,ActingFloorSupervisor Takinginboundcallsfromcustomersandfrontlineagents.Accessingproblemswithservice, billingandlogistics.

Assistcustomerswithquestionsorissuesregardingtheiraccounts,trackandinvestigate customerinquiries,verifiedcustomerinformation,usecomputerizedsystemfortrackingand gatheringinformationandtroubleshootingsystemissues.

*PlatinumSecurity(SecurityOfficer,Rover)

7251WLakeMeadBlvdSte300

April2013-April2015

Patrolhighendgatedcommunity,makinghourlyreports,Drivingcompanyvehicles, documentingincidents,andcorrespondingwithonsitecontactswithotherelectronicdevices.

*JeffersonEstate(PersonalCare&Maintenance)

1501E.ClivedenSt.,Philadelphia,PA.19150 GeorgeJeffersonJr/EstateManager Jun2009-2011

PrimarycaregiverforMr.Jefferson&Estate,administeringmedications,DailyBathing,also cookingandcleaning.Trackingtheeffectivenessofmedicationsandreactions.Makingand coordinatingrepairstotheproperty.Reportingandrelayinginformationtoothercaretakers.

*AcademyCollectionServices(Collections)

770PilotRd,Henderson,NV

CharlesSowell/TeamManager

Contactcustomersinregardstotheiraccounts.Settingupnewpaymentoptionsand resolutionsforcreditrestoration,alsocontainrepositionproceedings.Preservelitigationagainst clients.

*FordMotorCreditCompany(CustomerService,Collections) 2445St.RoseParkway,Henderson,NV.89014

VictoriaTroyan/TeamManager

Contactcustomersinregardstotheiraccounts.Settingupnewpaymentoptionsandresolutions forcreditrestoration,alsocontainrepositionproceedings.Preservelitigationagainstclients.

*MoneyTree(Teller)

7291LakeMeadSts.,LasVegas,NV

Kimberly/StoreManager

Assistcustomerswithfinancialtransactions,cashingchecks,transferringmoney,money orders,processingloantransactions,andassistingcustomerswithallmonetaryneeds.

*BankofAmerica(RetailAssociate,CheckingandSavings) 1351TownCenterDr.LasVegas,NV.89102

J.Britos/TeamManager

Assistcustomerwithquestionsorissuesregardingtheiraccounts,trackandinvestigate customerinquiries,verifiedcustomerinformation,usecomputerizedsystemfortrackingand gatheringinformationandtroubleshootingandserveasprimarypointofcontactforrequests relatingtotheadministrationofcheckingandsavingsaccounts.

*BankofAmerica(Credit)

550BlairMillRd,Philadelphia,PA.19050

ChrisCanesso/TeamManager

Handledcustomercallswithcreditcardauthorizations,authorizationinquiriesandaddress verification,assistedmerchantswithauthorizationrelatedquestions,serveasprimarypoint contactforrequestsrelatingtotheadministrationofcreditaccounts,assistedcustomerswith questionsregardingtheiraccounts,andusedcomputerizedsystemfortrackingandgathering informationandtroubleshooting.

*Sears(CreditCard/Collections)

6NeshaminyInterplex,TrevosePA15314

ArtBrown/Supervisor

Researchcustomer'saccountandcorrectcorrespondenceinformationwithdefaultedaccounts. ContactingcustomersonbehalfofSearscreditrecovery.Settingupnewpaymentoptionsand resolutionsforcreditrestoration.Trackpersonalprogressandeffectiveness.Assisting customerswithbillingconcerns.

*ResourcesforHumanDevelopment(MentalHealthCareAssociate) BroadStreetandLindleyAvenues,Philadelphia,PA19150

JesseNewton/Supervisor

JoseGaddieJr.

848N.Rainbow#2026

LasVegas,NV.89107

Phone#702-***-****

*ResourcesforHumanDevelopment(MentalHealthCareAssociate) BroadStreetandLindleyAvenues,Philadelphia,PA19150

JesseNewton/Supervisor

Consultwithclientsaboutanydilemmastheymayhave.Escortclientstotheirdoctorvisits. Assistedclientswiththeireverydayoperations,e.g.cooking,cleaning,bathing,laundry,taking medications.Responsibleforkeepinganaccuraterecordofallhappeningsonadailybasis. Keepingtrackofclientsandtheeffectivenessoftheirmedication.Participatedinclientoutings.

● AdamsLanes(FrontDesk/PinChaser)

AdamsAveandFolkrodSts.,Philadelphia,PA.

Firstpointofcontactforclients,bowlingleaguesecretaries,anduppermanagementand owners.Assistedwiththeireverydayoperations,orderingproductsforkitchen,countingand depositedmoneypaidbyleagueofficialsandothercustomers,assistedbowlerswith mechanicalissues,cleanedandcheckedareasforcleanliness.Directedotheremployeesinthe operationofthebowlingcenter,kitchenandbar.

FurtherExperienceFurnishedUponRequest.

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