Rhonda Cohn

ad4plk@r.postjobfree.com 443-***-**** Baltimore, MD

SUMMARY

Seasoned professional with 12 years of customer service experience, including a dedicated role as a Customer Service Agent at Comcast Cable Company. Expert in handling customer complaints, issue resolution, and promoting service packages. Currently seeking a Customer Agent position, bringing a strong background in telecommunications and guest services.

WORK EXPERIENCE

Medstar Harbor Hospital Baltimore, MD

Guest Service/Telecommunications Jul 2018 - Present

• Facilitate efficient communication by directing calls to patients, staff, and visitors, ensuring timely and accurate connections.

• Provide helpful assistance and information to guests, contributing to a supportive hospital environment through effective use of the hospital directory.

Picasso cleaning services Baltimore, MD

Entrepreneur April 2021 - Present

• Maintain high standards of cleanliness and sanitation for residential and commercial clients, ensuring safe and aesthetically pleasing environments.

• Execute tailored cleaning solutions to meet diverse client needs, enhancing customer satisfaction and loyalty. Amazon Fulfillment Center Baltimore, MD

Seasonal Associate Mar 2015 - Present

• Accurately process customer packages for shipping, ensuring proper handling and tracking.

• Maintain consistent workflow efficiency to meet dispatch timelines. Comcast Cable Company Baltimore, MD

Customer Service Agent Apr 2010 - Jan 2014

• Addressed and resolved customer complaints, ensuring satisfaction and maintaining positive client relationships.

• Presented and promoted tailored cable package solutions to meet individual customer needs.