Customer Service Warehouse Associate

NABARAJ DHAKAL

**************@*****.*** 437-***-****/ 41 Pefferlaw Cir, Brampton, ON, CA, L6Y 0L6

Summary:

Hardworking professional with customer service, multitasking and time management abilities. Over eight years of experience providing exceptional customer service. Organized professional with superior work ethics and a team player. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Experienced in picking orders, assembling and preparing containers.

Skills

Receiving and Processing Shipments

Sorting and Labeling

Problem-Solving

Picking and Packing

Cycle Counts

Material Loading and Unloading

Health and Safety Regulations

Cleaning and Organization

Shipment Palletization

Inventory Management

Pallet Jacks

Facilities Maintenance

Damage Reports

Work Order Following

Decision Making

Warehouse Operations

Standards Compliance

Team Collaboration

Loading and Unloading

Hand and Power Tool Operation

Visual Inspection

Manual Dexterity

Communication

Interpersonal Skills

Empathy,

Time management

Positivity

Confidence

Helpfulness

Politeness

Listening

Conflict resolution

Multitasking

Competitive attitude

Cooperative

MS word, Excel,

Work History

1.DWS Logistics Inc, Mississauga, ON

March 2023 – June 2023

Warehouse Associate

Process, package and ship orders accurately

Organize stocks and maintain inventory

Inspect products for defects and damages.

Examine ingoing and outgoing shipments.

Organize warehouse space.

Receive, unload and place incoming inventory items appropriately.

Check, verify and fill customer invoices.

Abide by all company safety and hygiene regulations.

Contribute ideas on ways to improve or optimize warehousing procedures.

Keep warehouse clean and organised daily.

2. Radial: Mississauga, ON

Jan 2023 – March 2023

Warehouse Associate

Prepared and completed warehouse orders for delivery or pick up according to schedule

Used pallet jacks to move items to and from warehouse locations.

Preserved safe work environments by maintaining clean work stations and pallet area.

Moved large and bulky items manually or with pallet jacks.

Monitored work areas for cleanliness and functionality and removed obstacles for safety.

Examined packages and updated orders in internal database and goods for damage and notified vendors of replacement needs.

Received deliveries, scanned packages, and updated orders in internal database.

3. Fujifilm Canada Mississauga ON

Oct 2022 – Jan 2023

Warehouse Associate

Packed and labelled merchandise to prepare for loading and shipment to customers.

Used pallet jacks to move items to and from warehouse locations.

Kept shelves, work stations and pallet areas neat and tidy to maintain safe work environment.

Moved boxes, containers and pallets with special purpose equipment to meet demanding production targets.

Picked and prepared numerous daily shipment in controlled atmosphere warehouse environment.

Packed materials and items in designated crates and boxes and properly sealed and labelled.

Received deliveries, scanned packages and updated orders in internal database.

Updated inventory and production information using warehouse management systems and scanner guns.

Assisted co-workers with special projects to learn new tasks while gaining additional responsibilities.

Processed requests and supply orders and pulled materials to successfully prepare orders.

Stored items inn

Orderly and accessible manner in warehouse tool rooms, and supply room or other areas.

Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

4. Mount Heaven Stationery Store Pokhara, Nepal

April 2018 – Dec 2021

Proprietor

Set pricing structures according to market analytics and emerging trends.

Conferred with customers to understand needs and finalize purchase orders.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Kept store areas organized and functional to promote business productivity and deliver professional appeal to customers.

Catapulted business to wholesale and ensured prestigious position in business across entire Gandaki Province by executing new marketing strategies.

Fulfilled over five hundred thousand customer orders and maintained 95% customer satisfaction score.

Outperformed targets annually by developing and implementing highly successful marketing plans.\

Coached and encouraged new staff to achieve aggressive business goals.

Rolled out new products and services, including sports materials.

Implemented new sales strategic initiatives achieving NPR 1000000 in revenue in 2019 increase of 35% over year.

Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.

Supervised product social media and marketing efforts to expand brand awareness and attract new customers.

Used social media campaign to deliver messages to the right audience.

Trained coached and mentored employees to facilitate safety and consistent quality of customer service.

5. Kriti Emporium Pokhara, Nepal

April 2015 – Mar 1018

Customer Service Representative

Promoted high structure customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and customer complaints.

Developed strong customer relationships to encourage repeat business.

Provided outstanding service to new and repeat customers by attending closely to concerns and developing solutions.

De-escalated problematic customers to resolve service and billing issues.

Set up and activated customer accounts.

Asked probing questions to determine service needs and accurately input information into electronic system.

Educated customers about billing procedures, processed payments and provided payment options.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Upheld quality control policies and procedures to increase customer satisfaction.

Improved customer service wait time to mitigate complaints.

Education and Training

Prithvi Narayan Campus(TU) Pokhara, Nepal

Bachelor’s Degree(1993-1995)

Languages

Nepali -Native

English- Fluent

Hindi – Fluent

Accomplishments

Led team to achieve targeted goals, earning recognition from upper management and financial rewards.

Developed relationships with 2500 new clients and typically exceeded sales goals by 35%.(Kriti Emporium)

Promoted from CSR to CSR pecialist position in less than 12 months.(Kriti Emporium)

Improved delivery of orders by ensuring timely pick up realizing overall increase in customer satisfaction and cost efficiency.

Created highly effective new program that significantly impacted efficiency and improved operations.(Mount Heaven Stationery)

Was recognized as Employee of the year 2016 for outstanding performance and team contribution.(Kriti Emporium)

Consistently maintained high customer satisfaction ratings.(Mount Heaven Stationery)

Negotiated with vendors, saving money $1000000 annually. (Mount Heaven Stationery)

Exceeded sales goals by average of 35% in 2017.(Kriti Emporium)

Special Interests

Creative writing, making friends, travelling, listening music

References

Available upon request

Contact this candidate