Site Manager Inside Sales

STEVEN J. MALORK

**** **** ***** #***

Oceanside, CA 92056 760-***-****

Profile

Management Professional with over 35 years of business, operations, and retail management experience

Extensively skilled in Financial Analysis, Long-range Planning, Budgeting, and Profit Loss performance

Strong interpersonal skills developed from handling multiple projects in a high-volume, fast-paced environment; uses a management by example style, able to motivate staff to meet company objectives, team oriented

Experience

2021-Present Jackson Inc. Vista, California

General Manager

Achieved company shrink goals four consecutive quarters

Improved employment

2018-2021 Western Refining/Speedway Vista,California

Site Manager

Developed new techniques which increased my mystery shop scores to 97.5%

Initiated ideas which streamlined ordering process

Managed Daily Sales Activities and Controlled Inventory

2015-2018 Circle K Oceanside, California

Site Manager

Maximized inventory efficiency by streamlining receiving process and reorganization of backroom

Optimize employee training guidelines to ensure high team performance

Achieve highest award from corporate from 2017 Presidential Ride

Exceeded and consistently achieved a 98% on store Pride Survey visits

Multi-unit Manager 2016-2017

Increased Budget Sales by 10-14% and 18-21% vs last year since 2015

Achieved highest scores in district/mystery shops

2009-2014. Ablahad Inc. Vista, CA

Site Manager

Initiated Program which increased inside sales by 12% over first 9 months

Developed Inventory Control Program reducing shrink@ cost from .81 to .37

Coordinated a program with owner increasing store margin from 32 to 37 %

Site Core Inspection Auditor

2008-2009 Mesa Rock Inc. Escondido, California Site Manager

District Training manager/ safety leader

Maintained Inside Sales over a three month period vs. LY despite 58% decrease in gasoline volume

Reduced Payroll dollars by 17% while increasing store profitability

Increased overall store margin from 37.8% to 41.6%

Auditing Coordinator for North County Region

2006–2008 Arco AM-PM Escondido, California Site Manager

Exceeded company guidelines for four consecutive quarters on Quarterly 10-K / Safety audits

Increased inside sales from previous year by 4.7%

Maintained store 100 top sellers @ 98.9% in stock position

Multi-site manager for last Three Quarters

10K Auditing Specialist

1998-2002 Trans Pacific, Ltd. San Francisco,CA

Store Manager

Managed comprehensive operations of a tenant-based convenience store

including financial, sales & customer service, purchasing, and supervisory considerations.

Prepared budgets, sales forecasting, managed inventory levels, and

Controlled costs, with full profit/loss accountability.

1996-1998 Eckerd Drug Houston, Texas Executive Assistant Manager

Supervise daily operations of retail store, including maintaining inventory levels of $ 1.1M and directing activities of 21 employees, with profit/loss

accountability.

Increased profit margin from 37.1 to 39.6% and reduced overall operating costs by 21% both within first three months.

Increased sales from 25 to 60% over previous year.

Initiated shrink and cost saving measures which resulted with 1.5% shrinkage, reduced from 2.7% previous years.

Reduced payroll expense dollars by 15% within the first three months.

Initiated “Win a Customer Day” program which was implemented throughout the region.

Increased daily productivity, resulting in high scores and special recognition given by Regional Vice President.

1995-1996 Trans Pacific, Ltd. Houston, Texas Manager

Initiated shrink and cost saving measures which resulted in a second quarter with .7% shrinkage, representing 6th out of 100 stores and a company average of 1.4%.

Increased sales 5.2% over previous year within a three month period.

EDUCATION

San Jose State University, San Jose, California Business/Finance

Associate of Arts/Business Administration

Santa Rosa Junior College, Santa Rosa, California

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