GINA CLARK

Shepherdsville, Kentucky *****

502-***-****

ad4pl2@r.postjobfree.com

Skills

Sales Goal Attainment

Inventory Monitoring and Management

Customer Complaint Resolution

Attention to Detail

Customer Relationships

Teamwork and Collaboration

Pizza Making

Inventory Control Procedures

Store Opening and Closing

POS System Operations

Credit and Cash Transactions

P&L Responsibility

Team Recruiting and Hiring

Team Training

Ordering Product

Schedule Forecast

Health Department Current Codes

Professional Summary

Dedicated General Manager with a strong work ethic and ability to build lasting client relationships. Experienced in

operations management, sales, budget development, staffing and cost control. Adept at communicating effectively

with customers, vendors and staff Able to motivate employees to perform to their maximum potential. Exceptional

organizational and planning skills; adaptable; enjoys new challenges Dedicated Industry professional with history of

meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting

to new situations and challenges to best enhance the organizational brand.

Work History

June 2000 - November 2021

Papa John’s Pizza-

Louisville, Kentucky

General Manager

*Managed budget implementations, employee reviews, training, schedules and contract negotiations.

*Developed and maintained relationships with customers and suppliers through account development. Maximized

efficiency by coaching and mentoring personnel on management principles, industry practices, and company

procedures

*Implemented operational strategies and effectively built customer and employee loyalty.

*Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

*Motivated staff to perform at peak efficiency and quality.

*Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and

equipment.

*Over saw food preparation and monitored safety protocols.

Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

*Handled escalated customer concerns with speed and knowledgeable

* Support to achieve optimal satisfaction and maintain long-term loyalty.

*Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially

heavy fines.

*Verified prepared food met standards for quality and quantity before serving to customers.

*Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining

100% accuracy.

*Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning

schedules, restocking items and sanitizing equipment to adhere to health department standards.

*Purchased food and cultivated strong vendor relationships.

*Maintained effective supply levels by monitoring and reordering food stock and dry goods.

*Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash

drawers.

November 2021 - November 2023

Papa John’s Pizza – Mount Washington, Kentucky

Delivery Driver

*Completed on-time deliveries by choosing best and most efficient routes.

*Operated vehicle safely in highly congested areas with no traffic violations.

*Completed rush deliveries on tight timetables to satisfy customer/ needs.

*Delivered pizzas and beverages to customer doorsteps and business offices.

*Maintained organized, clean and professional vehicle to protect company reputation with avoided time delivery

delays by carefully planning best routes.

March 2021-May 2023

Papa John’s Pizza – Call Center

Louisville, KY

*Assisted customers with placing their orders, handled web issues, payment issues & any other customer areas due

to placing an order

*Handled customer complaints while always maintaining professional standards during these times

Education

January 2000

Seneca High School Louisville, KY Associate Of

General Studies

5% of class, GPA: 3.9, GPA throughout education placed in advance programs won multiple awards durin g school

career

Contact this candidate