Profile

A diverse office management and administrative professional. An

adaptable, detail-oriented, conflict resolution specialist, and is an asset to any office environment.

Personal Assistant JW.Woodworth Portsmouth, RI Jan 2023-Feb 2024 Managed the daily schedule and appointments.

Coordinated travel arrangements.

Handled confidential and sensitive information.

Assisted with personal errands such as shopping, banking, and personal chores.

Operations Manager Koastal- Kleen Moosup, CT Jan-Nov 2022 Oversaw the daily operations of the company that handled both residential and commercial contracts.

Managed the budget, inventory, and payroll.

Implemented new policies and procedures to improve efficiency and customer satisfaction.

Negotiated contracts with clients and vendors.

Handled customer complaints to ensure satisfaction. Call Center Rep Ask Consulting Providence, RI Jan 2021- Dec 2021 Answered inbound calls and provided customer service while staying within the company’s metrics to establish

satisfactory performance.

Used CRM to record and update customer data and

interactions.

Assistant Manager Dunkin Donuts Rehoboth, MA Jan 2017-Dec 2020 Supervised and coached a team to deliver high-quality service and products.

Managed daily operations, inventory control, food safety, and cash management.

Assisted store manager with hiring, training, scheduling, and performance evaluation of staff.

Claims Analyst The Phia Group Braintree, MA Jan 2015-Jan 2017 Handled inbound/outbound calls from customers and

insurance companies regarding claim status, benefits, and third-party liability.

Identified and resolved claim discrepancies using various systems and tools.

Documented and updated company’s CRM.

Collaborated with other teams to ensure accuracy of claims processed to reimburse our clients, the third-party administrators.

Education

Brockton High School Graduated 2003

401-***-****

ad4pkq@r.postjobfree.com

75 Eagle St

Unit 2F

Providence, RI

02909

Joseph Huddleston

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