Customer Service Business Operations

Jermaine Phillips

**** *. *********

Chicago, IL 60649

Ph.: 773-***-****

Email: **********@*****.***

Summary

●Specialized in Business Management and General Management assisting in business operations, marketing and sales

●Specialized in Customer Service utilizing strong interpersonal skills and teambuilding skills

Professional Experience

Pierre's Catering, Chicago IL, 2022-2024 Position: Food Specialist Prepared and transported food to different events and locations throughout the city

Pass out food to nursing homes during certain times of the year for special occasions

ABJ Community Services Inc., Chicago, IL, 2017-2021

Position: Mentor

●Counseled and guided young adults to help them earn a job in the workforce and went to their work site to check on them, and talk to their employer to see how they were doing

●Met with my coordinator to let her know how the youth were doing at the job

DKS Enterprise LLC, Chicago, IL, 2013-2016

Position: Project Coordinator Jr.

●Familiarize and assist clients with requirements for obtaining zoning/building permits from the City of Chicago

●Review surveys, project plans, and timelines to ensure compliance with City of Chicago codes and specifications

Perfusion Transportation, Chicago, IL, 2010-2012

Position: Transportation Specialist/Medical Driver ramp agent

●Improved travel schedules by implementing an innovative scheduling system to better serve need of clients and businesses

●Developed marketing strategy to increase clientele from nursing homes and medical facilities

●Coordinated scheduling of clients for medical visit to/from nursing home

●Assisted clients from their homes to medical appointments and supervised and counseled patients within the nursing home

Circle Medical Management, Chicago, IL, 2008-2010

Position:Asst. Program Installer/Stocker

●Installed inventory program and analyzed project data to ensure proper equipment and medical supplies were available

●Performed data entry of product codes, vendor codes, inventory codes, and tested program

Education

Bachelor's Degree, Business Management, Southern Illinois University, Carbondale, IL

Associate of Arts Accounting, Olive Harvey City College G.P.A. 3.0

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