System Administrator It Support
Resume:
Peoria, Il *****
********@**.***
JACOB A. GRAY JR.
Experienced and dedicated IT analyst with demonstrated success driving total client satisfaction through meticulous attention to quality. Technically savvy, with broad expertise in a range of hardware and software, as well as the capacity to rapidly learn and apply new systems and methodologies. Exceptional communication skills to coordinate between internal and external agents and stakeholders; able to explain simple-to-complex concepts to a range of audiences at varied skill levels. Proven team player; highly organized with a well-honed sense of urgency and prioritization.
Objective
Provide my future employer with an experienced, dependable professional whose information technology and marketing skills are able to support District Representatives and I/T managers on technology and eBusiness solutions and system administration.
Experience
2014-Present Caterpillar Peoria, Il
Global IT Senior System Administrator / TBU Senior System Administrator
Domain Administrator for Caterpillar MW
Shop floor high availability IT support
On-site 3rd level Analyst
Network Administrator, Shop floor firewall rule writer, Security Zone implementations. Managed 1000 shop floor computers supporting both Assembly and Machining. Time Clock installation, Pinpoint Systems,
Manufacturing system consultant
Windows 2012-2022 server administrator
Active Directory
VMWare host and client
PowerShell
MES ERP
Citrix server administrator
Ios and Intune
Disaster recovery Back up and Restores (Servers)
2008-2014 Caterpillar Sumter, SC
Global IT System Administrator / SPBU System Administrator
Domain Administrator for Caterpillar MW
Shop floor high availability IT support
On-site Analyst
Unix and Engineering Workstation Server support
Netsysco Certification HPUX
1998-2008 Caterpillar/Manpower Professional Peoria, IL
Global IT System Administrator / SPBU System Administrator / GIS Helpdesk
Domain Administrator for Caterpillar TBU / MW
Level 3 On-site Analyst
Level 2 Mainframe Analyst
Level 3 Nortel networks Analyst
Unix and Engineering Workstation Server support, Peoria campus 3rd level
Netsysco Certification HPUX
Shop floor high availability IT support
Agent training and documentation.
1997-Present REMAX Home Realtors Peoria, IL
Realtor
Licensed Broker
Design CMA’s (Comparative Market Analysis)
List & Sell Residential Property
1997-1998 Caterpillar/Manpower Technical Peoria, IL
Print Room Operator
Designing & Scanning of Caterpillar Product Manuals
Responsible for printing & shipping of LSOs
1990-1996 Christian Brothers Western Store Peoria, IL
District Manager
Accounts Payable & Receivable
Group Insurance
Marketing and Radio Copy..
Purchasing for all departments
Human Resources
Scheduling
Managing & Training of all employees.
Retail Sales
1985-1990 Kinney Shoe Corporation Chicago, IL
Store Manager
Book Keeping.
Human Resources
Scheduling
Managing & Training of all employees.
Retail Sales
Store Displays and Design
Education
1999-Present Mid-State College/Colorado Tech Peoria, IL
Studied at
Certified HP Unix support
A+, Network+, MCSE NT,
Licensed Real-estate Broker
Areas of Expertise
Six Sigma Methodologies User Training & Support
Troubleshooting & Problem Resolution Onsite support
Client/User Relationship Management Documentation & Reporting
Second/Third level Support: Unix, Linux environments; Cisco AnyConnect (vpn) Windows 10/11, Microsoft Office, Business Works, Retail Pro, DacEasy, QuickBooks. Exchange, proE, captX, Mac OSX, My Supply Cabinet, Service Now, .Windows 2012 to present level server/ enterprise server support. VMware host and clients, Citrix server, Command Line, PC Troubleshooting, Peripheral Support, Hardware, Field service, Active Directory, PowerShell, SQL, Manufacturing, PLC, manufacturing execution system mes, ERP
Knowledge of active directory, HPUX AIX and Linux desktop and Enterprise Server. Domain controllers, login scripts, Computer accounts domain policies. DNS entries, DHCP server reserved IP’s and client lease times. Infoblox firewalls.
Great Customer Relation Skills: Received several positive customer survey feedbacks.
Tips
In my current roll, I am the system administrator for Caterpillar. I also am server support for about 75 windows servers with shop floor high availability lines. At TBU I am sole support for all onsite IT.
During my 25-plus years as an IT Analyst for Caterpillar, I have successfully maintained 3rd shift operations including: coordination of outage situations, handling from start to finish incidents, provided technical guidance and training for new agents, Worked in incident management as a high impact coordinator. Became a server administrator specializing in all *nix and all Microsoft environments. .
References
Available on request
Contact this candidate