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Peoria, Il *****

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ad4pgt@r.postjobfree.com

JACOB A. GRAY JR.

Experienced and dedicated IT analyst with demonstrated success driving total client satisfaction through meticulous attention to quality. Technically savvy, with broad expertise in a range of hardware and software, as well as the capacity to rapidly learn and apply new systems and methodologies. Exceptional communication skills to coordinate between internal and external agents and stakeholders; able to explain simple-to-complex concepts to a range of audiences at varied skill levels. Proven team player; highly organized with a well-honed sense of urgency and prioritization.

Objective

Provide my future employer with an experienced, dependable professional whose information technology and marketing skills are able to support District Representatives and I/T managers on technology and eBusiness solutions and system administration.

Experience

2014-Present Caterpillar Peoria, Il

Global IT Senior System Administrator / TBU Senior System Administrator

Domain Administrator for Caterpillar MW

Shop floor high availability IT support

On-site 3rd level Analyst

Network Administrator, Shop floor firewall rule writer, Security Zone implementations. Managed 1000 shop floor computers supporting both Assembly and Machining. Time Clock installation, Pinpoint Systems,

Manufacturing system consultant

Windows 2012-2022 server administrator

Active Directory

VMWare host and client

PowerShell

MES ERP

Citrix server administrator

Ios and Intune

Disaster recovery Back up and Restores (Servers)

2008-2014 Caterpillar Sumter, SC

Global IT System Administrator / SPBU System Administrator

Domain Administrator for Caterpillar MW

Shop floor high availability IT support

On-site Analyst

Unix and Engineering Workstation Server support

Netsysco Certification HPUX

1998-2008 Caterpillar/Manpower Professional Peoria, IL

Global IT System Administrator / SPBU System Administrator / GIS Helpdesk

Domain Administrator for Caterpillar TBU / MW

Level 3 On-site Analyst

Level 2 Mainframe Analyst

Level 3 Nortel networks Analyst

Unix and Engineering Workstation Server support, Peoria campus 3rd level

Netsysco Certification HPUX

Shop floor high availability IT support

Agent training and documentation.

1997-Present REMAX Home Realtors Peoria, IL

Realtor

Licensed Broker

Design CMA’s (Comparative Market Analysis)

List & Sell Residential Property

1997-1998 Caterpillar/Manpower Technical Peoria, IL

Print Room Operator

Designing & Scanning of Caterpillar Product Manuals

Responsible for printing & shipping of LSOs

1990-1996 Christian Brothers Western Store Peoria, IL

District Manager

Accounts Payable & Receivable

Group Insurance

Marketing and Radio Copy..

Purchasing for all departments

Human Resources

Scheduling

Managing & Training of all employees.

Retail Sales

1985-1990 Kinney Shoe Corporation Chicago, IL

Store Manager

Book Keeping.

Human Resources

Scheduling

Managing & Training of all employees.

Retail Sales

Store Displays and Design

Education

1999-Present Mid-State College/Colorado Tech Peoria, IL

Studied at

Certified HP Unix support

A+, Network+, MCSE NT,

Licensed Real-estate Broker

Areas of Expertise

Six Sigma Methodologies User Training & Support

Troubleshooting & Problem Resolution Onsite support

Client/User Relationship Management Documentation & Reporting

Second/Third level Support: Unix, Linux environments; Cisco AnyConnect (vpn) Windows 10/11, Microsoft Office, Business Works, Retail Pro, DacEasy, QuickBooks. Exchange, proE, captX, Mac OSX, My Supply Cabinet, Service Now, .Windows 2012 to present level server/ enterprise server support. VMware host and clients, Citrix server, Command Line, PC Troubleshooting, Peripheral Support, Hardware, Field service, Active Directory, PowerShell, SQL, Manufacturing, PLC, manufacturing execution system mes, ERP

Knowledge of active directory, HPUX AIX and Linux desktop and Enterprise Server. Domain controllers, login scripts, Computer accounts domain policies. DNS entries, DHCP server reserved IP’s and client lease times. Infoblox firewalls.

Great Customer Relation Skills: Received several positive customer survey feedbacks.

Tips

In my current roll, I am the system administrator for Caterpillar. I also am server support for about 75 windows servers with shop floor high availability lines. At TBU I am sole support for all onsite IT.

During my 25-plus years as an IT Analyst for Caterpillar, I have successfully maintained 3rd shift operations including: coordination of outage situations, handling from start to finish incidents, provided technical guidance and training for new agents, Worked in incident management as a high impact coordinator. Became a server administrator specializing in all *nix and all Microsoft environments. .

References

Available on request

Contact this candidate